Explanation of the purpose of conducting internal audits, the items to be implemented, and points to be cautious about during questioning!
In this column, we will introduce some examples of questions that internal auditors may ask during interviews in various departments. ISO 9001:2015 Section 9.2 requires that "internal audits are conducted at planned intervals." When obtaining certification for ISO 9001:2015, it is essential to conduct internal audits. However, the content of the standard only provides abstract information about when, who, and what should be done, leading many to question whether their internal audits are truly being conducted correctly. ■ Purpose of Conducting Internal Audits 1: To verify whether the organization's regulations and manuals align with actual practices. 2: To check if the organization's regulations and manuals are consistent with the requirements of the plan. 3: To ensure that there is a system in place that produces the desired results and outcomes as expected by the organization. The purpose of conducting internal audits is to collect information to confirm the above points. Therefore, internal audits will be based on the three criteria of the ISO 9001:2015 standard requirements and the company's own rules to verify actual practices.
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■Internal Audit Implementation Matters Internal audits select appropriate auditors who ensure objectivity and fairness in the processes being audited. Next, a checklist is created in advance, and it is necessary to understand the overall situation of the company being audited. When conducting the actual audit, auditors will collect audit evidence by observing, verifying based on the checklist, and through interviews. Ultimately, the auditors report to management whether the collected audit evidence is compliant or not, and if necessary, corrective actions will be taken as part of the internal audit implementation. ■Precautions During Internal Audit Questions Understanding the standards is very important for conducting internal audits, but I believe it is quite difficult to fully comprehend them. It is necessary to pay attention to the expressions of the standard requirements when conducting internal audits. The requirement expressions include phrases like "must do ~." If the items numbered in this way are not implemented, it will result in non-conformity, so I would like you to remember that this is a point to be particularly attentive to during internal audits. *For detailed content of the column, please refer to the related links. For more information, feel free to contact us.*
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Our company offers an "ISO certification audit service" that flexibly accommodates scheduling for audits, allowing us to complete audits that typically take two days with other certification bodies in just one day. With fewer audit days, the impact on daily operations can be minimized. Additionally, we conduct audits based on practical experience rather than paperwork, allowing you to primarily explain your daily operations during the audit. Why is this possible? It is because one of our key features is that we employ auditors internally. By employing auditors in-house, we can optimize audit costs and labor. Furthermore, our auditors are relatively young, enabling us to conduct flexible audits tailored to the site, making it possible to obtain ISO certification without burdening management or on-site personnel, not just in terms of cost. 【Certification Standards】 ■ISO 9001 Quality Management System ■ISO 14001 Environmental Management System ■ISO 27001 Information Security Management System ■ISO 45001 Occupational Health and Safety Management System (Construction Industry only) *For more details, please download the PDF or feel free to contact us.