Applicable case: Troubleshooting examples in factory sites using remote work support systems.
Remote work support implemented for troubleshooting at factory sites, reducing average recovery time to about one-fifth.
■Remote Work Support Package for Maintenance Operations FWOSP-Glass The feature of FWOSP-Glass is its ability to grasp the on-site situation in real-time from a remote location. By wearing smart glasses, workers can receive work instructions while viewing video from a distance. It is utilized across various industries as a package that supports the digitization of security and maintenance work records and assists in maintenance operations.
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basic information
■Case Overview This is an adaptation case that enables rapid troubleshooting even in the absence of personnel with specialized experience and know-how in maintenance operations by utilizing a remote work support system. By supporting on-site workers with experts and stakeholders during emergency responses, it is possible to strengthen primary response capabilities and reduce troubleshooting time (average recovery time). In this case, while it typically takes two days to dispatch a supervisor for normal machinery and equipment, using the remote work support system allowed for a response in approximately 10 hours.
Applications/Examples of results
■Case Study: Emergency Response to Troubles at a Factory Site The following is a case where an emergency response was implemented using a remote work support system during a sudden on-site trouble at a domestic factory. Multiple experts and stakeholders provided instructions to on-site workers remotely, allowing for initial response without having to go to the location. <Effects of Application> - Early response to emergency troubles became possible (emergency response MTTR reduced to about 1/5). - The need for traditional emergency personnel responses, such as dispatching workers or waiting on-site, was eliminated, reducing the workload. <Without Remote Work Support> - Initial response to troubles takes time. - Incorrect responses on-site. - Losses expand due to prolonged recovery time. <With Remote Work Support> - Real-time support for on-site workers. - Easier information gathering and situation confirmation when troubles occur. - No need for supervisors to travel, reducing costs and contributing to stable plant operations.
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Remote Work Support System
Case study of trouble response in factory sites using remote work support systems.
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Company information
Providing solutions for various plants and factories such as food, chemicals, oil and gas pipelines, paper and pulp, and cleaning facilities. Our measurement and control systems have over 40 years of history since the launch of the first distributed control system in 1975. Based on our track record, we propose systems and solutions to support the latest technologies, IoT utilization, and the development of smart factories. - Steam generation heat pumps / waste heat utilization / visualization of thermal energy - Clamp-on steam flow meters / flow meters / flow sensors / thermal balance analysis - Industrial furnaces / electric furnaces / high-frequency induction furnaces / IGBT power supplies - Gas analyzers / gas measurement devices / gas analysis sensors - Predictive maintenance / anomaly detection maintenance / preventive maintenance / maintenance and prevention systems / smart security - Smart factory - MES / DCS / SCADA / edge controllers - EMS / energy management systems / visualization of energy - Smart glasses / remote work support systems - Multivariate analysis / MSPC - Engineering tools