Low-cost recording and transcription per seat! Real-time voice recognition with a PC application!
This application is installed on a computer and performs real-time voice recognition and recording for telephones, headsets, speakerphones, etc., connected via the included call recording adapter. ● It is offered as a one-time purchase PC application with a permanent license, eliminating running costs. There are no pay-per-use fees or time limits, allowing for cost-effective implementation of real-time voice recognition. ● Operators can check the text of the conversation in real-time while viewing the screen. ● After the call ends, the "Text Copy" feature allows for easy utilization of the text, improving the efficiency of creating response history. ● Administrators can monitor conversations in real-time as text and audio through a web browser on the computer, and can review the recording from the beginning. ● Diagnostic items such as "Speech Quality Score," "Speech Rate," "Talk Speed," "Overlap Count," "Backchannel Count," "NG Word Count," and "Required Word Count" can be quantified for each call, allowing for the use of objective metrics in evaluating and training operators.
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basic information
[Main Specifications] ● Recording Target: Telephones, headsets, speakerphones, microphones, speakers, etc., connected to the call recording adapter "SA-610" (included) ● Activation Method: Voice detection/manual control/external integration/always on ● Number of Recordings: Up to 10,000 ● Simultaneous Login Count: Operator: 1 client, Administrator: 3 clients For more details, please refer to the PDF (catalog) below or visit the Takacom website (https://www.takacom.co.jp/).
Price information
Price: 118,000 yen (excluding consumption tax)
Price range
P3
Delivery Time
※Please feel free to contact us.
Applications/Examples of results
- Reduction of operators' workload (reduction of post-processing tasks) - Quality management of operators' telephone responses - Streamlining of re-listening and compliance monitoring by administrators - Promotion of VOC utilization through call transcription - Utilization of call text data for FAQ and chatbot training data [Examples of industries for implementation] ● Manufacturing ● Financial institutions ● Government agencies and local governments ● Call centers etc.
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Company information
Takakomu, as a manufacturer of information and communication equipment, provides a variety of products and services related to communication technology and voice technology, including telephone answering devices and broadcasting equipment, and boasts the top market share in Japan for its main product, the call recording device. With a service system that consistently handles everything from "product planning and development" to "production and quality control" and "sales and maintenance" in-house, we will continue to swiftly provide products that anticipate customer needs and strive for detailed after-sales service, aiming to be a company trusted by our customers.