Achieving improved customer satisfaction through a customer service process that starts with number recognition! Introducing case studies.
We would like to introduce a case study of the implementation of "Vehicle Vision for car dealership" at Okayama Toyopet. At this store, which has one of the largest store sizes in the country, there was a challenge of how to utilize this unprecedented store scale to attract customers and how to respond to the number of visitors. By automatically detecting and recognizing the vehicles of customers who visit through vehicle number recognition, we believed that we could solve the store's challenges in terms of efficiency and showroom management by utilizing this visit information, which led to the adoption of our system. [Challenges] ■ How to utilize the unprecedented store scale to attract customers and how to respond to the number of visitors in one of the largest store sizes in the country. ■ How to smoothly coordinate among a total staff of 60 people beyond their designated roles and share information about the customers who visit. *For more details, please refer to the PDF document or feel free to contact us.
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**Effects** - Even when multiple cars arrive at the service location, the customer's name and reservation details can be accurately understood. - Sales and service staff can quickly grasp the customer's arrival. - All staff members can now easily understand the status of the showroom at a glance. - It is also helpful when contacting new customers who are not registered as management users. - New customers who are not yet registered in the core system can smoothly enter negotiations. - A system has been established to accurately follow up even when the responsible sales staff is absent. *For more details, please refer to the PDF document or feel free to contact us.*
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For more details, please refer to the PDF document or feel free to contact us.
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We are developing solutions for the marketing and security fields centered around the vehicle number recognition system "VehicleVision."