We will consistently manage bugs, quickly identify and fix them to improve customer satisfaction, and provide comprehensive solutions to development challenges.
The IT service management tool "Jira Service Management" comprehensively supports all teams in planning, assigning, tracking, reporting, and managing work to deliver excellent services quickly. With Jira's templates, teams can seamlessly report, track, prioritize bugs, and issue reports related to bugs. 【Features】 ■ A centralized platform for identifying and recording bugs allows all team members to easily report and document issues. ■ Once a bug is discovered, it is prioritized based on importance, urgency, and the team's capacity. ■ Issues in the backlog can be listed, and tasks can be assigned to members with simple operations. ■ Customize the bug tracking process with custom workflows. ■ Automation features enhance team productivity by automatically assigning bugs, updating statuses, and notifying relevant stakeholders of progress. ■ Projects can be visually represented on a timeline. ■ By clarifying performance metrics in reports, areas for improvement can be identified, leading to project success.
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basic information
**What you can do with the Free Plan** - Register up to 3 agents - Use various templates - 2GB of storage - 100 email notifications per day **What you can do with the Standard Plan** - Register up to 20,000 agents - Support during business hours - 250GB of storage - Unlimited email notifications **What you can do with the Premium Plan** - Year-round support (for critical issues only) - Unlimited storage - Advanced incident management - Asset and configuration management - Equipped with AI (Atlassian Intelligence) **What you can do with the Enterprise Plan** - Register multiple sites (up to 150) - Year-round support (for all issues) - Unlimited execution of automation rules - Centralized security and management For more details, please visit our website (www.innoov.io/atlassian-jsm) or the official Atlassian page (www.atlassian.com/ja/software/jira/service-management/pricing).
Price information
It varies depending on the number of agents (people who respond to customer inquiries). For 5 people: Standard: ¥14,400/month (excluding tax) Premium: ¥32,250/month (excluding tax) For 10 people: Standard: ¥23,040/month (excluding tax) Premium: ¥51,600/month (excluding tax) For 15 people: Standard: ¥43,200/month (excluding tax) Premium: ¥96,750/month (excluding tax)
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Applications/Examples of results
【Purpose】 Suitable for companies that need to streamline incident management, request fulfillment, problem resolution, and change management processes. It is used in situations where IT operations teams need to quickly respond to technical issues, manage risks while implementing changes, and improve overall IT support. It is also ideal for environments that require asset and configuration visualization or for those looking to share a knowledge base and promote self-service support. 【Track Record】 Our achievements: i-PRO, Kyocera Communication Systems, etc. (titles omitted) i-PRO case study (https://www.innoov.io/customers/ipro-corporate-software) Other Atlassian product achievements: Dai Nippon Printing, LIXIL, Mercari, Mercedes-Benz, Yale School of Management, etc. (titles omitted) *From Atlassian site.
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Company information
We are INNOOV Inc., specializing in process improvement utilizing SaaS. We support everyone in easily grasping information and progressing work swiftly by using convenient tools, including Atlassian products. We not only provide tools but also design systems that consider what information should be received by whom and where, and how everyone should share it, enabling efficient operations for all. This leads to smoother customer interactions and new product development processes, saving time. Atlassian products implement AI ROVO across SaaS products in their document management tools, making information organization convenient. In particular, we focus on delivering customer feedback directly to the quality and development departments, enhancing customer service and product quality. This allows us to quickly resolve customer issues and continue providing better products. If you feel that organizing information is not going well and work is progressing slowly, please let us take care of it. We will support everyone in working smoothly together. Feel free to contact us with any requests.