Achieving customer service that makes it seem as if a veteran or someone well-informed is making judgments and recognizing needs!
"EMOROCO" is a concierge system that uses artificial intelligence to "understand" customer experiences and emotions through IT. In addition to traditional CRM functions, it has AI services specialized in customer service and a learning database. By utilizing algorithms from CRM customer information, it extracts deep information including customer personality and emotions, enabling personalization. Please feel free to contact us when you need assistance. 【Features】 ■ Utilization of collective intelligence ■ AI algorithms specialized in customer service ■ Flexible platform *For more details, please refer to the PDF document or feel free to contact us.
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【Industry】 ■Accommodation ■Real Estate ■Healthcare *For more details, please refer to the PDF document or feel free to contact us.
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Established in July 2020 as a spin-off from Artisan Co., Ltd. Arcus Japan Co., Ltd. is headquartered in Osaka City, Osaka Prefecture, with bases in Tokyo and Hiroshima. The company provides its own products as well as support for systems using Microsoft products (such as Dynamics 365 (CRM), Dynamics CRM, Power Apps, Power BI, Power Automate, Microsoft 365, Microsoft Azure, etc.), including proposal support, requirements definition support, design, construction, operation and maintenance, and development support consulting. Its main businesses are CRM and drones. In the CRM sector, it is led by a pioneer in platform-based CRM and has top-class CRM experience and achievements in Japan, offering unique success know-how at high quality and low prices as a leading CRM company in Japan, supporting domestic and international customers as well as many CRM vendors. In the drone sector, it provides the highly autonomous flight platform "Edge Drone."