We provide effective support through prompt responses to requests and efficient incident resolution, maximizing customer satisfaction.
The IT service management tool "Jira Service Management" comprehensively supports teams in planning, assigning, tracking, reporting, and managing work to quickly deliver excellent services. Jira's customer service management template is designed to provide an outstanding service experience by Atlassian, allowing external customers and business partners to receive the necessary support promptly. 【Features】 - Centralizes requests from customers and organizes requests from multiple channels such as email and chat into a queue for quick responses. - Provides a customizable service portal tailored to customer needs, functioning as a self-help tool for customers to resolve issues on their own. - Automates repetitive tasks, allowing support teams to focus on more critical work while setting SLAs (Service Level Agreements) to ensure service quality. - Tracks detailed information about customers and their organizations, enabling support agents to resolve issues more quickly.
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basic information
**What you can do with the Free Plan** - Register up to 3 agents - Use various templates - 2GB of storage - 100 email notifications per day **What you can do with the Standard Plan** - Register up to 20,000 agents - Support during business hours - 250GB of storage - Unlimited email notifications **What you can do with the Premium Plan** - Year-round support (for critical issues only) - Unlimited storage - Advanced incident management - Asset and configuration management - Equipped with AI (Atlassian Intelligence) **What you can do with the Enterprise Plan** - Register multiple sites (up to 150) - Year-round support (for all issues) - Unlimited execution of automation rules - Centralized security and management For more details, please visit our website (www.innoov.io/atlassian-jsm) or the official Atlassian page (www.atlassian.com/ja/software/jira/service-management/pricing).
Price information
It varies depending on the number of agents (people who respond to customer inquiries). For 5 people: Standard: ¥14,400/month (excluding tax) Premium: ¥32,250/month (excluding tax) For 10 people: Standard: ¥23,040/month (excluding tax) Premium: ¥51,600/month (excluding tax) For 15 people: Standard: ¥43,200/month (excluding tax) Premium: ¥96,750/month (excluding tax)
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Applications/Examples of results
【Usage】 It is used in various industries that provide customer support. It is particularly effective in technology, retail, and financial services industries where there are many inquiries from customers regarding products and services. This tool streamlines the process of quickly receiving, processing, and resolving customer requests, enabling the delivery of high-quality customer service. It is also especially effective during periods of increased customer inquiries, such as during promotions or new product launches. By providing self-help tools to assist in resolving customer issues, it reduces the burden on support teams and allows customers to quickly find solutions on their own. 【Achievements】 Our achievements: i-PRO, Kyocera Communication Systems, etc. (titles omitted) i-PRO case study (https://www.innoov.io/customers/ipro-corporate-software) Other Atlassian product achievements: Dai Nippon Printing, LIXIL, Mercari, Mercedes-Benz, Slack, Yale School of Management, etc. (titles omitted) *From Atlassian site
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Company information
We are INNOOV Inc., specializing in process improvement utilizing SaaS. We support everyone in easily grasping information and progressing work swiftly by using convenient tools, including Atlassian products. We not only provide tools but also design systems that consider what information should be received by whom and where, and how everyone should share it, enabling efficient operations for all. This leads to smoother customer interactions and new product development processes, saving time. Atlassian products implement AI ROVO across SaaS products in their document management tools, making information organization convenient. In particular, we focus on delivering customer feedback directly to the quality and development departments, enhancing customer service and product quality. This allows us to quickly resolve customer issues and continue providing better products. If you feel that organizing information is not going well and work is progressing slowly, please let us take care of it. We will support everyone in working smoothly together. Feel free to contact us with any requests.