Let's centralize customer support both inside and outside the company and proceed with our operations efficiently!
The IT service management tool "Jira Service Management" comprehensively supports all teams in delivering excellent services quickly, from request management to tracking, reporting, and administration. The request management feature allows for effective organization, prioritization, and rapid response to all requests. 【Features】 ■ Service Desk: Ensures that employees and customers can receive support immediately. ■ AI-powered Virtual Agent: Utilizes Atlassian Intelligence to automate support interactions within Slack. ■ Request Queue: Centralizes requests from channels such as email, chat tools, and service desks, efficiently classifying and processing them by grouping similar tasks through machine learning. ■ Self-Service: Allows employees to check answers to frequently asked questions through a self-service portal, reducing requests by leveraging a knowledge base and AI. ■ SLA: Sets multiple SLA policies to track deadlines based on the elapsed time and category of requests, preventing SLA violations through automatic escalation.
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basic information
**What you can do with the Free Plan** - Use reports and dashboards - 100 automations per month per site - 2GB of storage - 1700 automations per month per site - Up to 10 users **What you can do with the Standard Plan** - Limit user roles and permissions - Support during business hours - 250GB of storage - Unlimited number of users **What you can do with the Premium Plan** - 24/7 support (for critical issues only) - Unlimited storage - Advanced incident management - Asset and configuration management - Equipped with AI (Atlassian Intelligence) **What you can do with the Enterprise Plan** - Register multiple sites (up to 150) - 24/7 support (for all issues) - Unlimited execution of automation rules - Centralized security and management For more details, please visit our website (www.innoov.io/atlassian-jsm) or the official Atlassian page (www.atlassian.com/ja/software/jira/service-management/pricing).
Price information
It varies depending on the number of agents (people who respond to customer inquiries). For 5 people: Standard: ¥14,400/month (excluding tax) Premium: ¥32,250/month (excluding tax) For 10 people: Standard: ¥23,040/month (excluding tax) Premium: ¥51,600/month (excluding tax) For 15 people: Standard: ¥43,200/month (excluding tax) Premium: ¥96,750/month (excluding tax)
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Applications/Examples of results
【Purpose】 Streamline resource allocation, schedule management, task division, and progress tracking for various projects, while optimizing organizational structure. Additionally, promote communication and collaboration among project stakeholders, providing transparency and accountability for teams to work towards their goals. It can be used in many scenarios, from development to customer support. 【Achievements】 Our achievements: i-PRO, Kyocera Communication Systems, etc. (titles omitted) i-PRO case study (https://www.innoov.io/customers/ipro-corporate-software) Other Atlassian product achievements: Dai Nippon Printing, LIXIL, Mercari, Mercedes-Benz, Slack, Yale School of Management, etc. (titles omitted) *From Atlassian site
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Company information
We are INNOOV Inc., specializing in process improvement utilizing SaaS. We support everyone in easily grasping information and progressing work swiftly by using convenient tools, including Atlassian products. We not only provide tools but also design systems that consider what information should be received by whom and where, and how everyone should share it, enabling efficient operations for all. This leads to smoother customer interactions and new product development processes, saving time. Atlassian products implement AI ROVO across SaaS products in their document management tools, making information organization convenient. In particular, we focus on delivering customer feedback directly to the quality and development departments, enhancing customer service and product quality. This allows us to quickly resolve customer issues and continue providing better products. If you feel that organizing information is not going well and work is progressing slowly, please let us take care of it. We will support everyone in working smoothly together. Feel free to contact us with any requests.