Let's work together efficiently as a team and respond to incidents quickly!
The IT service management tool "Jira Service Management" comprehensively supports all teams in quickly delivering excellent services, from incident management to tracking, reporting, and management. It enables rapid and effective responses to service interruptions and failures, improving service reliability and customer satisfaction. 【Features】 ■ Real-time Alerts: Notifies incidents as they occur in real-time, allowing for quick responses and minimizing service interruptions. ■ Incident Queue: Centralizes management of all incidents, setting up request queues to track, sort, and assign incidents. It uses machine learning to group similar incidents, supporting efficient classification and processing. ■ Impact Visualization: Visually displays the dependencies between services and configuration items, helping to understand the impact of incidents on other areas. This enables risk management and rapid responses. ■ Collaboration Features: Team members can share information in real-time and collaborate to respond to incidents, improving the speed of problem resolution.
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basic information
【What you can do with the Free Plan】 ■ Use of reports and dashboards ■ 100 automations per month per site ■ 2GB of storage ■ 1700 automations per month per site ■ Up to 10 users 【What you can do with the Standard Plan】 ■ User role and permission restrictions ■ Support during business hours ■ 250GB of storage ■ Unlimited number of users 【What you can do with the Premium Plan】 ■ Year-round support (for critical issues only) ■ Unlimited storage ■ Advanced incident management ■ Asset and configuration management ■ Equipped with AI (Atlassian Intelligence) 【What you can do with the Enterprise Plan】 ■ Registration of multiple sites (up to 150) ■ Year-round support (for all issues) ■ Unlimited execution of automation rules ■ Centralized security and management For more details, please visit our website (www.innoov.io/atlassian-jsm) or the official Atlassian page (www.atlassian.com/ja/software/jira/service-management/pricing).
Price information
It varies depending on the number of agents (people who respond to customer inquiries). For 5 people: Standard: ¥14,400/month (excluding tax) Premium: ¥32,250/month (excluding tax) For 10 people: Standard: ¥23,040/month (excluding tax) Premium: ¥51,600/month (excluding tax) For 15 people: Standard: ¥43,200/month (excluding tax) Premium: ¥96,750/month (excluding tax)
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Applications/Examples of results
【Purpose】 Streamline resource allocation, schedule management, task division, and progress tracking for various projects, while optimizing organizational structure. Additionally, promote communication and collaboration among project stakeholders, providing transparency and accountability for teams to work towards their goals. It can be used in many scenarios, from development to customer support. 【Achievements】 Our achievements: i-PRO, Kyocera Communication Systems, etc. (titles omitted) i-PRO case study (https://www.innoov.io/customers/ipro-corporate-software) Other Atlassian product achievements: Dai Nippon Printing, LIXIL, Mercari, Mercedes-Benz, Slack, Yale School of Management, etc. (titles omitted) *From Atlassian site.
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Company information
We are INNOOV Inc., specializing in process improvement utilizing SaaS. We support everyone in easily grasping information and progressing work swiftly by using convenient tools, including Atlassian products. We not only provide tools but also design systems that consider what information should be received by whom and where, and how everyone should share it, enabling efficient operations for all. This leads to smoother customer interactions and new product development processes, saving time. Atlassian products implement AI ROVO across SaaS products in their document management tools, making information organization convenient. In particular, we focus on delivering customer feedback directly to the quality and development departments, enhancing customer service and product quality. This allows us to quickly resolve customer issues and continue providing better products. If you feel that organizing information is not going well and work is progressing slowly, please let us take care of it. We will support everyone in working smoothly together. Feel free to contact us with any requests.