We visualize the overall picture of IT infrastructure and provide efficient and consistent services.
The IT service management tool "Jira Service Management" comprehensively supports all teams in delivering excellent services quickly, from configuration management to tracking, reporting, and management. With its configuration management capabilities, it allows for effective management of IT assets and configuration items, improving the overall quality and efficiency of service delivery. **Features** ■ Management and tracking of configuration items: IT assets and configuration items can be centrally managed and tracked in real-time. This enhances overall transparency and enables rapid problem resolution. ■ Visualization of dependencies: The dependencies between services and configuration items are visually displayed, helping to understand the impact of changes on others. This makes risk and change management easier. ■ Customizable workflows: The configuration management process can be customized to meet specific needs, improving workflow efficiency and consistency. ■ Reports and dashboards: Reports and dashboards that monitor the status and progress of configuration management in real-time enable data-driven decision-making. ■ Automation features: By reducing manual tasks, team productivity is enhanced.
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basic information
**What you can do with the Free Plan** - Use reports and dashboards - 100 automations per month per site - 2GB of storage - 1,700 automations per month per site - Up to 10 users **What you can do with the Standard Plan** - Limit user roles and permissions - Support during business hours - 250GB of storage - Unlimited number of users **What you can do with the Premium Plan** - 24/7 support (for critical issues only) - Unlimited storage - Advanced incident management - Asset and configuration management - Equipped with AI (Atlassian Intelligence) **What you can do with the Enterprise Plan** - Register multiple sites (up to 150) - 24/7 support (for all issues) - Unlimited automation rule executions - Centralized security and management For more details, please visit our website (www.innoov.io/atlassian-jsm) or the official Atlassian page (www.atlassian.com/ja/software/jira/service-management/pricing).
Price information
It varies depending on the number of agents (people responding to customer inquiries). For 5 people: Standard: ¥14,400/month (excluding tax) Premium: ¥32,250/month (excluding tax) For 10 people: Standard: ¥23,040/month (excluding tax) Premium: ¥51,600/month (excluding tax) For 15 people: Standard: ¥43,200/month (excluding tax) Premium: ¥96,750/month (excluding tax)
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Applications/Examples of results
【Purpose】 Streamline resource allocation, schedule management, task division, and progress tracking for various projects, while optimizing organizational structure. Additionally, promote communication and collaboration among project stakeholders, providing transparency and accountability for teams to work towards their goals. It can be used in many scenarios, from development to customer support. 【Achievements】 Our achievements: i-PRO, Kyocera Communication Systems, etc. (titles omitted) i-PRO case study (https://www.innoov.io/customers/ipro-corporate-software) Other Atlassian product achievements: Dai Nippon Printing, LIXIL, Mercari, Mercedes-Benz, Slack, Yale School of Management, etc. (titles omitted) *From the Atlassian site.
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Company information
We are INNOOV Inc., specializing in process improvement utilizing SaaS. We support everyone in easily grasping information and progressing work swiftly by using convenient tools, including Atlassian products. We not only provide tools but also design systems that consider what information should be received by whom and where, and how everyone should share it, enabling efficient operations for all. This leads to smoother customer interactions and new product development processes, saving time. Atlassian products implement AI ROVO across SaaS products in their document management tools, making information organization convenient. In particular, we focus on delivering customer feedback directly to the quality and development departments, enhancing customer service and product quality. This allows us to quickly resolve customer issues and continue providing better products. If you feel that organizing information is not going well and work is progressing slowly, please let us take care of it. We will support everyone in working smoothly together. Feel free to contact us with any requests.