Transforming know-how for improving challenges in BPO into a service! Consulting service developed through hands-on experience in the field.
"BPRescue" is a consulting service packed with improvement know-how cultivated through years of BPO experience. After confirming the goals that our clients aim to achieve, visualizing the current situation, and analyzing the factors behind the challenges, we not only propose improvement measures but also develop action plans for improvement and provide hands-on support for the implementation of these measures. It is a service that is closely aligned with practical operations. "We want to improve our operations, but we don't know where to start." "We implemented a system for digital transformation, but ultimately it was unusable and failed." "We hired a consulting firm, but nothing changed, and we have bitter memories." This service is especially recommended for companies facing such concerns. 【Approach】 ■STEP 1: Visualizing the current situation: Creating a business flow diagram (BPMN) while conducting interviews. ■STEP 2: Identifying issues/factor analysis: Discovering challenges and factors from various aspects such as systems, costs, and complexity of operations. ■STEP 3: Improvement measures: Presenting proposed measures along with expected improvement effects. Prioritizing and implementing the measures. *For more details, please refer to the PDF document or feel free to contact us.
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【Examples of Achievements】 ■ Telecommunications ■ Finance ■ IT ■ Real Estate *For more details, please refer to the PDF document or feel free to contact us.
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Our business has been nurtured over 30 years at Dofine Co., Ltd. Starting with the call center business, we have pursued specialization and developed various businesses such as training and diagnosis, team dispatch, BPR outsourcing, and consulting.