[Case Study on In-house Development Support for IT Systems] Comprehensive Leasing Company
Support for preventing the personalization of system operation and maintenance tasks due to the current staff member's resignation!
We would like to introduce a case of "in-house IT support" conducted at a comprehensive leasing company. The company developed an Access rental system and approval system in-house, and while the development staff were responsible for operation and maintenance, there were concerns about the future management of the system as the person in charge would be retiring at the end of March 2024. Therefore, we divided the support into an investigation phase (2 months) and a maintenance phase (from April 2023). Based on the investigation results, we are creating and updating necessary documents for operation and maintenance. [Case Overview (Partial)] ■ Request: Break away from a system operation and maintenance structure that relies on specific individuals ■ Support Content (Investigation Phase) - Impact investigation in case the current person in charge is absent - Understanding the volume of work that needs to be handed over - Creating necessary documents for operation and maintenance individually for each system *For more details, please download the PDF or feel free to contact us.
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[Other Case Overview] ■Support Details (Maintenance Phase) - Response to system failures and issues - Response to functional modifications - Response to work requests - Security updates for software, etc. - Creation/update of documents necessary for operation and maintenance, etc. *For more details, please download the PDF or feel free to contact us.
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Our company solves the challenges faced by our customers together with them through the provision of services related to IT systems. We conduct consulting based on our extensive development experience and offer a total of six business models, including application development, infrastructure construction, maintenance outsourcing services, operational technical services, and product sales services, to provide comprehensive system-related operations. Please feel free to contact us if you have any requests.