Introducing a case study of building a foundation that supports IT service management in accordance with ITIL!
We would like to introduce a case study of the implementation of Jira Software, Jira Service Management, and Confluence at SB Payment Service Corporation. The company faced challenges in various IT service management processes, including incident management, problem management, change management, and configuration management. After implementation, in the incident management process, consolidating information sharing during incidents in Slack allowed all stakeholders to share information simultaneously, resulting in various benefits. [Case Overview] ■ Background and Challenges: There was a need to unify the analog-based incident management process and accelerate initial response. ■ Implementation Effects - Achieved faster incident response, accumulation of knowledge, and company-wide information sharing. - Contributed to reducing development man-hours and expenses, as well as standardizing quality. *For more details, please download the PDF or feel free to contact us.
Inquire About This Product
basic information
For more details, please download the PDF or feel free to contact us.
Price range
Delivery Time
Applications/Examples of results
For more details, please download the PDF or feel free to contact us.
catalog（1）
Download All Catalogs
Company information
Since the dawn of Atlassian products, our company has been involved in the implementation of Atlassian products for our customers. In particular, as an Atlassian Platinum Solution Partner, we have a proven track record of building a value chain for the implementation and stable operation of Atlassian products for customers of various sizes. We provide the introduction and utilization of Atlassian tools that create value for our customers. Please feel free to contact us if you have any requests.