All inquiries regarding products, services, and connection issues are handled through the FAQ!
We would like to introduce a service case from Company P, a prepaid SIM manufacturer. The company sells prepaid SIM cards at Haneda Airport, Narita Airport, and other locations, and Language One is contracted to handle the help desk operations for these SIM cards. When receiving calls from customers, we confirm the type of SIM card and the operating system of the device being used, and then respond based on the corresponding FAQ manual. 【Case Overview】 ■ Supported Languages: Japanese, English, Chinese ■ All inquiries regarding products, services, and connection issues are handled through the FAQ ■ If the FAQ cannot address the issue, it is escalated for further assistance *For more details, please download the PDF or feel free to contact us.
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Our company helps to remove communication barriers. In particular, we provide multilingual call center services for telephone interpretation in fields related to safety and security, such as healthcare, fire services, and police, as well as in areas related to social infrastructure, including electricity, gas, water, transportation, telecommunications, and finance. We are committed to lowering communication barriers for all foreigners living in Japan.