[Third-Party Maintenance Case] A robust maintenance system is achieved by combining with life-and-death monitoring.
Life-and-death monitoring "watchful maintenance" + third-party maintenance (EOSL maintenance)! A reliable and robust maintenance system is achieved by combining them.
This is an example of implementing a dead-alive monitoring system combined with a third-party maintenance service called "Tsunagi Maintenance." In the case of "Monitoring Maintenance," we conduct interviews with customers regarding their installation environment and the devices to be monitored, and then provide optimal proposals. Recently, the shortage of personnel responsible for information systems has become a topic of discussion. "Monitoring Maintenance" allows for remote monitoring 24/7, and when a failure occurs, we promptly report it. By combining this with "Tsunagi Maintenance," we can enable on-site support coordination, resulting in a reliable and robust maintenance system. ■ Customer's Challenges The customer faced difficulties in managing their information assets due to a shortage of system personnel. Additionally, the main server of their sales management system experienced the expiration of maintenance from the existing vendor. They were considering options for effective resource utilization other than server replacement. ■ Proposal As a measure to extend the life of the system until replacement, we proposed "Tsunagi Maintenance." In addition, we introduced "Monitoring Maintenance," which remotely monitors the target devices 24/365 and detects failures, allowing the customer to entrust everything from management to on-site support to us.
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With a limited IT investment budget, why not save on 'defensive' investments in core systems using 'transitional maintenance' and effectively utilize it for 'offensive' investments? Our company specializes in server maintenance extensions, hardware maintenance extensions, EOSL maintenance, and third-party maintenance. In the past, replacing the latest and fastest servers every five years was a status symbol for companies, but the reality is that there are far more companies that want to operate their systems for longer than five years. In that case, we thought we should provide a service that makes customers feel good about keeping their systems running—specifically, a maintenance service that allows servers reaching their fifth year to operate for ten years. Thus, we made 'transitional maintenance' our core service, aiming to become a leading company in third-party maintenance in Japan, and we have provided 'transitional maintenance' with over 72,000 contracts to date. We can support not only major domestic and international equipment but also older models and rare devices. Please feel free to consult with us.