A highly functional cloud-based CTI service that can accommodate small-scale needs!
Standard features required for a contact center are included. This is a highly functional cloud-based CTI service that can accommodate small-scale operations. With NTT Bizlink's cloud CTI, operators can work from home. It supports diverse working styles and contributes to ensuring business continuity that is resilient to external factors such as infectious diseases and natural disasters. ■ Reasons for Choosing Us 01. Existing equipment can be reused You can continue to use your current PBX and business phones as they are. There is no need to change the wiring from the PBX main unit to the phones, which helps reduce initial costs and implementation time. 02. Experts in lines support efficient implementation based on existing configurations Implementing a cloud-based CTI is not actually easy. It is necessary to consider the integration with existing equipment such as lines, devices, and CRM, which are essential to the contact center. With NTT Bizlink, experts from the NTT Group with extensive experience will support a safe and reliable implementation without waste. You can trust us to handle it with confidence!
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basic information
■Main Features ACD function, IVR function, SMS sending function, call recording function, monitoring function, waiting call display, operator support, priority call function, calendar function, reporting function, voice-to-text service.
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Applications/Examples of results
- Fast food restaurant customer service desk - Mail order (beauty products) inquiry and order desk - Telecommunications support contact center (outsourcer)
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Company information
Since its establishment over 20 years ago, NTT Bizlink has honed its communication and collaboration business, centered on video communication and system integration, as well as its data center solutions business, which involves the operation and construction of data centers, serving as an ICT partner for corporate clients. NTT Bizlink will continue to be a reliable partner for corporate clients, contributing to their digital transformation and business growth with valuable services cultivated over many years, such as "advanced communication styles" and "stable, highly reliable communication infrastructure," as well as cutting-edge video solutions like smart glass cloud and Beamo, and services that contribute to labor-saving in data centers, such as digital IC keys.