[Case Study] Ueno Zoological Garden

Visitor counting solution to optimize visitor management

【About Ueno Zoological Garden】 Ueno Zoological Gardens, located in Taito-ku, Tokyo, is known as the first zoo in Japan and has been popular with many citizens and tourists since it opened in 1882. The zoo is home to a wide variety of animals, the "Panda Forest," where visitors can see giant pandas, is particularly popular. The annual number of visitors exceeds several million, making the Ueno area a major destination for both domestic and international tourists. 【Challenge】 ◾Ueno Zoo, Japan’s oldest zoo located in Tokyo, faced challenges in managing visitor safety and crowd control following the reopening after a temporary closure due to the COVID-19 pandemic. ◾While limiting entrance numbers with tickets helped, the zoo needed a better way to monitor real-time crowd density inside the park to ensure visitor safety and manage congestion effectively. 【The Solution】 ◾Ueno Zoo implemented a cloud-based visitor counting solution, which was already in use at other facilities managed by the Tokyo Zoological Park Society. ◾This system provided real-time tracking of visitor numbers across the zoo’s two main zones, allowing staff to manage crowd flow and ensure safety. ◾It also enabled the zoo to gather important data like average visitor stay times, which helped in the planning and optimization of visitor routes and overall zoo operations.

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