Key Points for Implementing a Logistics Information System Without Failure (Introduction)

The introduction of information systems hinges on the upstream processes! To minimize the risk of failure, it is essential to...

Troubles related to the development and implementation of information systems are never-ending, regardless of logistics. Why do such troubles persist? For example, the major medical device company Terumo failed in the renewal of its logistics management system and has filed a lawsuit against its development contractor Accenture, seeking 3.8 billion yen in damages. Terumo points out two issues: that Accenture "failed to fulfill its obligation to lead the project to completion" and "violated its project management obligations," to which Accenture is responding. An analysis of the factors that led to the failure identified issues such as "lack of consistency between multiple functions," "test scenarios that do not align with business operations," and "inadequate item master data." As a result, it has become necessary to return to the basic design stage and redo the work, leading to a situation where the initial operational timeline cannot be met, resulting in the lawsuit. *For more details, please refer to the related links on the blog. Feel free to contact us for more information.

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