The television window system "Tele-Mado" has been adopted for the remote customer service system of the funeral hall "Megurie"!
We would like to introduce a case where the remote customer service system "Tele-Mado," utilizing the LoopGate from Ginga System Co., Ltd., has been adopted for the unmanned store at the funeral hall "Megurie" operated by Ceremony Co., Ltd. At Ceremony, an online system has been implemented that allows customers and staff to operate the facility's locking system, lighting, air conditioning, cameras, and more without face-to-face interaction. Additionally, the remote customer service system "Tele-Mado" enables real conversations, allowing customers to consult about facility tours and funerals just as they would when staff are physically present. [Case Overview] ■ The remote consultation system "Tele-Mado" makes it easier to consult than ever before. ■ Even in a completely unmanned store, guidance from entry to business negotiations can be provided online. ■ Innovation in the customer service style of a completely unmanned counter and efforts to enhance customer satisfaction. ■ About Tele-Mado. *For more details, please refer to the related links or feel free to contact us.
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The Ginga System is a system integrator that provides "improvements to communication environments" and offers the following services: - Always-on connection system "Neighbor Office" - Video conferencing system and web conferencing "LoopGate" - Closed network and on-premises video conferencing and web conferencing "LoopGate" - Remote service desk system "Tele Window" - Total design of audio and visual systems "Conference Room Integration" - Hybrid conference system "Zoom Rooms, Google Meet Hardware, Microsoft Teams Rooms" - Google Workspace implementation support - FCE Prompt Gate We are utilized by many corporations and in various situations. - Years of service: 27 years - Number of companies implemented: Over 2,900 - Number of users: Over 200,000 - Government agencies "Video Phone Service Desk System": Over 700 units - Always-on connection (Neighbor Office): Over 300 companies
