Establishment of an online face-to-face consultation service! Efforts to promote municipal DX and aim for the improvement of citizen services.
We would like to introduce a case study of the implementation of "LoopGate" at the Yūki City Hall in Ibaraki Prefecture. We considered connecting the branch office and the main office using a video conferencing system to be the optimal method and decided to implement this system. We have received feedback from actual users saying, "What used to require a visit to the main office can now be resolved by going to the branch office." [Interview Summary (Excerpt)] - Aiming to improve the productivity of administrative services - Introduction of paperless operations - Pursuing convenience by trying various options - Establishing an online face-to-face counter has turned a challenge into reality - Observations from other municipalities as a model case *For more details, please refer to the related links or feel free to contact us.
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【Summary of Other Interviews (Excerpt)】 - Consideration of measures to prevent the spread of the new coronavirus has begun. - "Being able to see each other" was important. - The answer for a system that citizens can use is an online face-to-face service. - It also contributes to the reform of staff working styles. - It can be handled in a one-stop manner even from branch offices. *For more details, please refer to the related links or feel free to contact us.
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The Ginga System is a system integrator that provides "improvements to communication environments" and offers the following services: - Always-on connection system "Neighbor Office" - Video conferencing system and web conferencing "LoopGate" - Closed network and on-premises video conferencing and web conferencing "LoopGate" - Remote service desk system "Tele Window" - Total design of audio and visual systems "Conference Room Integration" - Hybrid conference system "Zoom Rooms, Google Meet Hardware, Microsoft Teams Rooms" - Google Workspace implementation support - FCE Prompt Gate We are utilized by many corporations and in various situations. - Years of service: 27 years - Number of companies implemented: Over 2,900 - Number of users: Over 200,000 - Government agencies "Video Phone Service Desk System": Over 700 units - Always-on connection (Neighbor Office): Over 300 companies
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