Achieving a reduction in interpersonal connection rates and an improvement in response speed through information aggregation.
We would like to introduce a case study of a SaaS company's customer support that implemented "HubSpot." In this company, the information necessary for customer support was scattered within the organization, and employees were working across multiple tools, resulting in poor operational efficiency. Therefore, we integrated the information needed for customer support into our product to streamline operations. This led to a reduction in the human connection rate and an improvement in response speed. 【Case Overview】 ■Challenges - Information necessary for customer support was scattered within the organization - Operations were conducted across multiple tools, leading to inefficiency ■Results - Reduction in the human connection rate and improvement in response speed in customer support *For more details, please refer to the related links or feel free to contact us.
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Homula Inc. aims to fundamentally transform corporate productivity through the development and provision of the AI agent "Agens," which understands and executes business tasks related to daily business communications such as meetings, emails, and chats. We integrate multimodal information such as voice and text, allowing AI to autonomously process the "ToDos" that arise from daily communication. We provide an environment where the insights and judgments of talented personnel can be converted into knowledge assets and deployed across the organization as reproducible processes. In recent years, we have strengthened our collaboration with the globally recognized no-code automation platform "n8n." By combining the convenience of n8n, which allows for intuitive integration with business systems and SaaS, with Agens's natural language understanding and complex task execution capabilities, we are achieving a hybrid of user-friendly and advanced AI workflows in the field. From in-house business development by non-engineers to enterprise-level security compliance, data integration, and governance design, we support the entire process from Proof of Concept (PoC) starting in as little as two weeks to implementation, establishment, and self-sustainability.
![[Data] 73% reduction in inventory counting time! Zero input errors in inventory management.](https://image.mono.ipros.com/public/product/image/2080901/IPROS6545492675492707025.jpg?w=280&h=280)
![[Useful Information] Introducing the issuance and receipt of qualified invoices in system implementation.](https://image.mono.ipros.com/public/product/image/6a0/2001020292/IPROS97015591079412528003.png?w=280&h=280)
