70% of inquiry responses automated!
This is an example of a case where an industrial machinery manufacturer implemented an AI chatbot to automate inquiry responses and improve sales efficiency. Challenges: There were many inquiries regarding product specifications and customizations, increasing the burden on sales and technical staff. Repeated inquiries were common, causing a strain on human resources and delaying the handling of new leads. The handover to sales representatives was done manually, resulting in slow response times. Measures: AI Chatbot Implementation: Utilizing an AI trained on product manuals and FAQs to handle basic inquiries 24/7. CRM Integration: Recording inquiry details in real-time and automatically transferring high-quality leads to sales. Results: 70% of inquiry responses were automated, reducing the burden on sales and technical staff. The speed of lead handling improved, resulting in a 40% increase in the conversion rate to business negotiations.
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Homula Inc. aims to fundamentally transform corporate productivity through the development and provision of the AI agent "Agens," which understands and executes business tasks related to daily business communications such as meetings, emails, and chats. We integrate multimodal information such as voice and text, allowing AI to autonomously process the "ToDos" that arise from daily communication. We provide an environment where the insights and judgments of talented personnel can be converted into knowledge assets and deployed across the organization as reproducible processes. In recent years, we have strengthened our collaboration with the globally recognized no-code automation platform "n8n." By combining the convenience of n8n, which allows for intuitive integration with business systems and SaaS, with Agens's natural language understanding and complex task execution capabilities, we are achieving a hybrid of user-friendly and advanced AI workflows in the field. From in-house business development by non-engineers to enterprise-level security compliance, data integration, and governance design, we support the entire process from Proof of Concept (PoC) starting in as little as two weeks to implementation, establishment, and self-sustainability.