Resolving the lack of accuracy in search results with generative AI enterprise search.

It has been confirmed that experienced employees can search for information 11 times faster on the service hotline!

We will introduce the effectiveness of implementing "Generative AI Enterprise Search" in addressing the issue of insufficient accuracy in search results. General keyword searches rely on matching the words input by the user, which often fails to adequately reflect the search intent and context. As a result, users frequently struggle to find the information they truly seek, which can hinder decision-making and responses in business operations. AI search engines have a higher contextual understanding capability than typical search engines, allowing them to provide more relevant results. [Case Overview] ■Challenges - Limitations of keyword matching: Lack of understanding of context and background - Difficulty in obtaining information that aligns with the user's true needs ■Implementation Effects - In the iFinder software, it has been confirmed that experienced employees can search for information 11 times faster through the service hotline. *For more details, please download the PDF or feel free to contact us.

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