Collecting "customer voices" from diverse data sources. Visualizing customer experiences and achieving optimization.
The "Visualization Engine" is a platform for utilizing customer feedback that supports enterprises and large companies. It shares fresh customer satisfaction data daily and weekly with all executives and employees, and establishes a system to verify the effectiveness of measures based on the field through newly created meetings involving frontline departments, constantly validating the discrepancies between analytical data and the on-the-ground feel. Through thorough customer satisfaction promotion activities via "visualization," we have made customer satisfaction issues visible and achieved innovation in a customer-centric management system. 【Features】 1. Acquires a wide range of data sources, enabling specialized analysis 2. Visualizes data in an easy-to-understand manner with an intuitive UI 3. High-precision natural language processing technology that captures the true feelings of customers *For more details, please download the PDF or feel free to contact us.
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For more details, please download the PDF or feel free to contact us.
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【Implementation Results】 ■Manufacturing/Manufacturers ■Retail/Distribution ■Transportation/Real Estate/Infrastructure ■Finance/Banks ■IT/Telecommunications/E-commerce ■Pharmaceuticals/Medicine ■Other Services *For more details, please download the PDF or feel free to contact us.
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As a company that continues to create added value from all kinds of information, we have been providing cloud solutions centered around technologies such as 'text mining' and 'data mining' since our establishment in 2006. We visualize big data, such as customer voices, customer data/purchase data, and HR information, and have the power to provide insights.