Utilize customer feedback from each department's perspective to create competitive advantage and apply it to strategies and measures!
The "Visualization Engine" is a platform that supports effective utilization of "customer feedback" tailored to a wide range of purposes. It establishes a system to deliver voices throughout the entire organization as a platform for utilizing customer feedback. It captures the (raw) voices of suspicion, dissatisfaction, and anxiety regarding products, brands, and the company in real-time, as well as the budding risks and sudden surges in situations. [Objectives of Utilizing Customer Feedback] ■ Understanding trends ■ Generating new ideas ■ Evaluating customer experience and promotional measures ■ Improving products and services ■ Risk analysis and crisis management *For more details, please download the PDF or feel free to contact us.
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As a company that continues to create added value from all kinds of information, we have been providing cloud solutions centered around technologies such as 'text mining' and 'data mining' since our establishment in 2006. We visualize big data, such as customer voices, customer data/purchase data, and HR information, and have the power to provide insights.