A case where we have become able to provide customers with a consistent service for aircraft management, parts ordering, and estimates!
Airbus Helicopters, a helicopter manufacturer, has built a customer portal using "Liferay" that is utilized by 24,000 users across 3,000 companies. The previous customer portal faced challenges such as difficulty in customization and the inability to integrate with third-party business applications, which hindered the provision of services tailored to the customer journey and resulted in longer time-to-market for new services. To address these issues, the company revamped the customer portal using this product. The new portal implements features focused on customer management, notifications, and aircraft management, making them accessible to everyone and utilized across the organization. [Pre-implementation Challenges] ■ Personalized dashboard based on individual profiles ■ Viewing and downloading advanced technology information ■ Obtaining estimates, orders, and invoices for spare parts ■ Warranty claims ■ Accessing reports on aircraft health and usage *For more details, please refer to the related links or feel free to contact us.
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Since its establishment in 2012 as the Japanese branch of Liferay, Inc., our company has been providing products and services to customers in Japan. Additionally, we have been recognized as one of the leader companies in the integrated portal and digital experience platform sectors in Gartner's Magic Quadrant for 10 consecutive times, establishing us as a leader in the portal industry. Our flagship product, Liferay DXP, an enterprise portal solution, has been implemented by numerous leading companies around the world. We strive to create a world where people can maximize their abilities and contribute to one another, and we work diligently every day towards this goal. If you have any inquiries, please feel free to contact us.