Introducing a case where the number of incidents handled by the service desk decreased by 30%!
Airbus has built a self-service IT service portal using "Liferay" that enables incident management and knowledge sharing. With over 100,000 users now able to resolve issues on their own, the number of incidents handled by the service desk has decreased by 30%, resulting in many benefits from the implementation. For details on how the company addressed challenges and built a highly satisfying IT service portal for users, please read the PDF version. [Challenges Before Implementation] ■ Unable to provide an excellent user experience ■ Management of over 10 IT service management tools ■ Significant burden on the service desk in incident management *For more details, please refer to the related links or feel free to contact us.
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Since its establishment in 2012 as the Japanese branch of Liferay, Inc., our company has been providing products and services to customers in Japan. Additionally, we have been recognized as one of the leader companies in the integrated portal and digital experience platform sectors in Gartner's Magic Quadrant for 10 consecutive times, establishing us as a leader in the portal industry. Our flagship product, Liferay DXP, an enterprise portal solution, has been implemented by numerous leading companies around the world. We strive to create a world where people can maximize their abilities and contribute to one another, and we work diligently every day towards this goal. If you have any inquiries, please feel free to contact us.
