The method of incorporating confirmation and repetition into education to prevent misunderstandings that arise from the assumption of communication.

basic information

Proposal for Solutions | From "One-Way Instructions" to "Mutual Confirmation Education" To prevent communication errors and misunderstandings, it is essential to create an educational system that does not end with merely "conveying information." An effective method is to incorporate active understanding checks into education, such as "confirmation," "repetition," and "quiz formats." For example... ● Immediately after conveying work procedures and precautions, ask, "What was important?" ● At the end of a training video, have participants answer in their own words, "What should be adhered to in this task?" ● Visualize understanding not only through verbal communication but also by using videos and checklists. This transforms the feeling of "I conveyed it" into "confirmation that it was understood," leading to the prevention of mistakes.

Price information

Introduction Steps | 3 Steps to Implement Confirmation-Based Education STEP 1 | Identify Situations Where Communication Errors Are Likely to Occur Focus particularly on areas where issues arise, especially in cases of "I gave the instructions, but..." STEP 2 | Create Video Teaching Materials Incorporating "Confirmation and Repetition" in the Communication Content Structure the flow as key points → repetition → check, allowing for viewing, thinking, and speaking. STEP 3 | Integrate into the Educational Setting and Standardize the Confirmation Process Incorporate confirmation-based videos into new employee training and daily on-the-job training to ensure retention.

Price range

P3

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Applications/Examples of results

Introduction of Success Cases | Systematizing Confirmation and Repetition Halves Mistakes and Reduces Training Burden At a certain automotive parts manufacturer, the issue was defects and rework caused by the problem of "what was taught not being conveyed." To address this, they implemented training videos that combined "repetition" and "key point confirmation" with each communication. As a result... ● Defects due to mishearing instructions decreased by about 50% ● Cases of employees starting work with the mindset of "I thought I heard" or "I thought I understood" drastically reduced ● Educators were able to eliminate the "effort of confirmation," thus reducing the burden of instruction By shifting the focus of education from "Was it conveyed?" to "Was it understood?" the accuracy and sense of security on the shop floor significantly improved.

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