A must-see for CS/CX promoters! Introducing the purpose of implementing voice recognition systems and the necessary analytical perspectives.
With the evolution of voice recognition technology in digitalization, the voice recognition market is expanding due to the needs for online business activities caused by the COVID-19 pandemic, data utilization from the perspectives of DX (Digital Transformation) and CX (Customer Experience), and the visualization of customer experiences. However, even with the spread of voice recognition, there are still many companies that only focus on transcribing voice into text. When it comes to "effectively utilizing voice recognition data," many responsible individuals may find themselves wondering, "How should we do this?" To address the challenges in analyzing VOC (Voice of Customer) data related to voice recognition, we will introduce a series of initiatives for collecting, analyzing, and utilizing VOC, leveraging the know-how of a "visualization engine" that supports VOC analysis and utilization for 1,600 companies. *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*
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As a company that continues to create added value from all kinds of information, we have been providing cloud solutions centered around technologies such as 'text mining' and 'data mining' since our establishment in 2006. We visualize big data, such as customer voices, customer data/purchase data, and HR information, and have the power to provide insights.