Is the pointing confirmation at the logistics site becoming a mere formality? Explaining the method for redesigning education.

basic information

Proposal for Solutions | From "Form" to "Awareness." Returning to the Basics with Reproduced Video Education Pointing and confirming is an action for "awareness" rather than just a "formality." To achieve this, education that visually conveys "why it is necessary" and "what will happen if it is not done" is essential. ● Videos comparing the outcomes of pointing and not pointing ● Reproducing specific situations where mistakes occurred and showing "why they happened" through video ● Explaining the intent and original purpose of pointing and confirming through narration and situational reproduction By doing this, a shift in awareness from "form" to "meaning" occurs, making the confirmation action effective.

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Implementation Steps | How to Reconstruct Confirmation Actions into "Meaningful Rules" STEP 1 | Organize past mistakes and cases of formalism that occurred during pointing confirmation Gather the voices of the workers themselves and visualize the "reasons for not noticing." STEP 2 | Thoroughly visualize the "meaning of confirmation" with reproduction-type videos Structure the flow as follows: reproduction of the scene where mistakes occur → explanation → examples of improvement. STEP 3 | Incorporate the videos into morning meetings and OJT, and thoroughly re-educate on confirmation actions Conduct pointing training after watching the videos to create a state that can be immediately utilized on-site.

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P3

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Applications/Examples of results

Introduction of Success Stories | Achieving Zero Shipping Errors through Re-education of Confirmation Actions In a medium-sized warehouse, there were multiple instances of "errors occurring despite performing point-and-confirm." Investigations revealed that workers were only "going through the motions" and were not actually confirming. As a result, a video training material was introduced, structured in the form of "failure stories," highlighting the purpose and importance of confirmation. When comparing cases of forgetting to scan, misreading item numbers, and counting errors between "when point-and-confirm was neglected" and "when it was performed," the results were: ● Within three months of implementation, shipping errors were completely reduced to zero. ● New employees added "verbal confirmation + a pause" to their point-and-confirm actions, improving retention rates. ● There was an increase in feedback from veterans stating, "It allowed us to return to our basics." "Redesigning confirmation actions" became the key to reducing errors.

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