Main differences between third-party maintenance and manufacturer maintenance.
It is generally not permissible to transfer the manufacturer's OS/software-related support to a third-party maintenance provider.
I will introduce the main differences between third-party maintenance and manufacturer maintenance. In the investigation of the root cause of a failure, it is possible to clarify what and how (What/How) the failure occurred, but analyzing why (Why) it occurred is difficult with third-party maintenance. Additionally, for discontinued products, manufacturers may procure replacement parts from the reuse market. Even reused items will be provided with quality equivalent to that of new manufacturer products. 【Response from Third-Party Maintenance】 ■ Initial failure isolation: Customer ■ Root cause investigation of the failure: None ■ Replacement parts: Reused items ■ License/Firmware provision: Customer ■ Support for OS/Software-related failures: None *For more details, please download the PDF or feel free to contact us.
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Ryosan is one of Japan's leading electronics trading companies, responsible for the sales of devices such as semiconductors and electronic components, as well as IT equipment and solutions. Based in its Tokyo headquarters, the company has developed a network of over 40 locations both domestically and internationally. It has established a top-level network among domestic electronics trading companies and consistently provides customer-oriented services. As an "Electronics System Coordinator" that offers added value beyond that of a mere trading company, Ryosan continues its unwavering efforts to enhance customer satisfaction.
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