Respond to inquiries in 'seconds.' AI automates initial responses, classification, and knowledge integration.
Intercom FIN is a next-generation support platform that utilizes AI to automate and streamline customer support operations. It can be implemented without changing existing inquiry response workflows and achieves automatic responses in natural language, ticket classification, knowledge generation, summarization, and analysis all in one. Regardless of company size, it is being rapidly adopted by businesses around the world as a solution that simultaneously improves support quality and reduces operational costs.
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basic information
【Essential / Inbox Plan】 ■ Multi-channel support (chat, email) ■ Inquiry management with team inbox ■ Automatic collection of user information ■ Simple bot responses, etc. 【Features of the Pro Plan】 ■ Access to FIN (AI automatic responses) ■ Personalized AI responses ■ Smart Triage (AI classification and automatic priority setting) ■ Conversation Summary (automatic summarization of conversations), etc. 【Features of the Premium Plan】 ■ Advanced support with maximized AI accuracy of FIN ■ Help Center AI Editor (automatic creation of FAQs and articles) ■ AI assistance for team members (response suggestions, translations, proofreading, etc.) ■ Flexible customization of bots (branching and condition settings), etc. 【Features of the Enterprise Plan】 ■ Full functionality for large-scale operations suitable for company size ■ Permission management and data control for AI usage ■ Advanced customization and security enhancement of FIN data ■ SAML SSO and SCIM provisioning, etc.
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Company information
We are INNOOV Inc., specializing in process improvement utilizing SaaS. We support everyone in easily grasping information and progressing work swiftly by using convenient tools, including Atlassian products. We not only provide tools but also design systems that consider what information should be received by whom and where, and how everyone should share it, enabling efficient operations for all. This leads to smoother customer interactions and new product development processes, saving time. Atlassian products implement AI ROVO across SaaS products in their document management tools, making information organization convenient. In particular, we focus on delivering customer feedback directly to the quality and development departments, enhancing customer service and product quality. This allows us to quickly resolve customer issues and continue providing better products. If you feel that organizing information is not going well and work is progressing slowly, please let us take care of it. We will support everyone in working smoothly together. Feel free to contact us with any requests.