【For Hotels】Silwatch: Improving Customer Satisfaction
Silwatch Bidirectional System SWSR Series
Reliable information delivery to hotel guests through digital signage.
In the hotel industry, the communication of information to customers is a crucial factor that influences customer satisfaction. It is essential to deliver various types of information smoothly, such as room guidance, in-house events, and emergency information. However, traditional digital signage has faced challenges where information can be overlooked or fail to reach those who need it. Silwatch features a wristwatch-type receiver that provides reliable notifications and the ability to call only those who need it, ensuring that information from digital signage is delivered accurately and contributing to improved customer satisfaction. 【Usage Scenarios】 - Guidance to guest rooms - Announcements of in-house events - Information on restaurant vacancies - Emergency evacuation guidance 【Effects of Implementation】 - Improved reliability of information delivery - Increased information reach to customers - Enhanced customer satisfaction - Faster information transmission
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basic information
【Features】 - Reliable notifications via wristwatch-type receivers - Ability to call only the necessary individuals - Automatic notifications through facility integration - No wiring required due to specific low-power radio - Mass notifications in emergencies 【Our Strengths】 Technology developed from welfare equipment for the hearing impaired, leveraging the founder's experience. We have a proven track record of implementation in many companies and strong technical capabilities.
Price information
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Price range
P2
Delivery Time
P3
Applications/Examples of results
The Silwatch is utilized for quickly sharing information on-site, such as notifying about equipment abnormalities and calling workers. In factories, it enables the notification of machine stoppages or abnormal signals to wristwatches, allowing only the responsible personnel to be summoned for rapid recovery responses. Additionally, in line work, it can be used for calls related to material replenishment or requests for assistance, preventing unnecessary gatherings of personnel and improving work efficiency. In logistics warehouses, it is used for shipping instructions and calling responsible personnel during trouble occurrences, while in equipment maintenance, it serves to notify patrol personnel of abnormalities. Furthermore, in facility management, it is used for contacting responsible personnel during trouble occurrences, and in schools and research facilities, it serves as a means for calls and emergency notifications. By directly notifying the necessary individuals, it contributes to faster responses and the reduction of labor cost losses.
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Company information
Based on the experience of our company’s representative, we developed an indoor signaling device for the hearing impaired, which is now widely adopted by many companies. The groundbreaking idea of notifying information through vibrations and text using a wristwatch or portable light receiver, along with reliable technology that allows communication distances of typically 170m to 200m, and even further transmission using repeaters, has been recognized. Our main clients include numerous top companies, such as major automobile factories, where our products are used in manufacturing sites. We have received many awards, including the Encouragement Award at the 2001 Tokyo Venture Technology Awards, the Excellent Company Award for Management Innovation in 2009, selection as one of the "300 Energetic Small and Medium Enterprises Supporting Tomorrow's Japan" by the Ministry of Economy, Trade and Industry, and the Prime Minister's Award at the "2009 Barrier-Free and Universal Design Promotion Contributors Awards" by the Cabinet Office.
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