Standardize medical device support and centrally manage inquiries from approximately 700 people.
We would like to introduce a case study on the implementation at Philips Japan, Inc. The company is a leading health tech firm that has set a global goal of "improving the lives of 2.5 billion people by 2030." To achieve "standardization of medical device support" and "centralized management of inquiries from approximately 700 people" in the SRC (Sleep and Respiratory Care) division, they have started utilizing our consulting services for the introduction of Atlassian products. **Case Overview** ■ Target Division: SRC (Sleep and Respiratory Care) Division ■ Implemented Products: Jira Service Management, Confluence, Atlassian Guard ■ Challenges Before Implementation - A person-dependent inquiry response process centered around email (mailing lists and individual addresses) - Lack of visibility and sharing of response status and history - Inefficiency due to the absence of knowledge accumulation, leading to repeated similar responses - Balancing global-level security controls with account management
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We are INNOOV Inc., specializing in process improvement utilizing SaaS. We support everyone in easily grasping information and progressing work swiftly by using convenient tools, including Atlassian products. We not only provide tools but also design systems that consider what information should be received by whom and where, and how everyone should share it, enabling efficient operations for all. This leads to smoother customer interactions and new product development processes, saving time. Atlassian products implement AI ROVO across SaaS products in their document management tools, making information organization convenient. In particular, we focus on delivering customer feedback directly to the quality and development departments, enhancing customer service and product quality. This allows us to quickly resolve customer issues and continue providing better products. If you feel that organizing information is not going well and work is progressing slowly, please let us take care of it. We will support everyone in working smoothly together. Feel free to contact us with any requests.
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