An example of handling a sudden repair item brought in on the same day and delivered the next day.
Resolve situations where normal delivery times are insufficient to avoid equipment stoppages and process delays!
We would like to introduce a case where we responded to an urgent repair item that arose during the regular maintenance of infrastructure equipment by accepting it on the same day and delivering it the next day. In response to the customer's same-day submission, we prioritized the confirmation and processing, achieving delivery the following day. We proceeded with the work while checking the progress to ensure completion in time for the next day's delivery. 【Case Overview】 ■Challenges - An urgent repair part was needed during the regular maintenance of infrastructure equipment. - The situation was such that the usual delivery time would not suffice to avoid equipment downtime or delays in the process. - Immediate response at the level of same-day submission and next-day delivery was required. ■Solution - We confirmed the repair item brought in on the same day and prioritized the arrangements. - We adjusted internal processes to enable necessary processing and repairs to be completed in a short time. - We advanced the work while checking progress to ensure completion in time for the next day's delivery. *For more details, please download the PDF or feel free to contact us.
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【Results・Effects】 ■ We were able to respond to sudden requests with a short turnaround time, providing customers with peace of mind. ■ We minimized the impact on the repair schedule and were able to smoothly proceed with equipment responses. ■ This led to trust in being able to consult even in urgent situations, and customers were very pleased. *For more details, please download the PDF or feel free to contact us.
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For more details, please download the PDF or feel free to contact us.
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Our company was founded in 1970 as "Iwai Iron Works Co., Ltd.," which is the predecessor of our current business, and has been engaged in machining for many years. Although we did not have our own products, from the time of our establishment, we have worked to accommodate a wide variety of small lots and short delivery times, focusing on improving both our equipment and the skills of our employees. In addition, in our sales activities, we have established a network with reliable partner factories to respond to requests for individual machine parts as well as complete assemblies, providing a one-stop service to our users. Please feel free to contact us with your inquiries.
