[CS Practical Case] Hatano Construction Co., Ltd.
Capturing the trends and advancing new challenges! A case of "pre-ordering based on completed drawings."
We would like to introduce a case study of customer service practices at Hatano Construction Co., Ltd. The company faced challenges with a lack of supervisors and a high volume of work, which sometimes caused inconvenience to customers and led to issues with remaining construction after handover. By promoting "pre-ordering based on completed documents," the workflow became smoother, resulting in noticeable improvements in operations. This also increased work efficiency for craftsmen and subcontractors, and it was realized that there were no troubles after handover, which contributed to customer satisfaction. [Case Overview] ■ Challenges - Improvement of employee operations - Inability to achieve zero remaining construction at handover, leading to customer dissatisfaction ■ Results - Finalizing drawings and specifications before construction led to better execution - Teamwork among sales, design, and construction departments, as well as customer service, improved more than ever before *For more details, please refer to the PDF materials or feel free to contact us.
- Company:日菱企画
- Price:Other