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[Helpfeel Case Study] Raksul Inc.

In just one week, the FAQ search hit rate improved by 50%! Contributing to both "business growth and improvement in customer service quality."

We would like to introduce a case study regarding the implementation of our "Helpfeel" by Raksul Inc., a company that operates a platform for online printing and customer acquisition support. Although the company had published approximately 700 FAQ pages, they faced a challenge with a high no-hit rate of about 40%, which meant they were unable to guide customers to the appropriate pages effectively, resulting in a significant burden on their customer support department. After the implementation, they succeeded in greatly enhancing the customer experience due to the speed of responses when entering search keywords and the comprehensive support provided. 【Case Overview】 ■ Challenge: Despite refreshing the FAQ pages, the reduction in inquiries plateaued. ■ Implementation: The decision to implement was based on their extensive track record and strong support. ■ Effect: A 50% improvement in search hit rate within one week of implementation. *For more details, please download the PDF or feel free to contact us.