シンカ Company Profile

The media's attention is on the revolutionary player in CTI: the introduction of the customer contact cloud 'Kaikura' has surpassed 100 industries and business types!

Shinka Co., Ltd. is engaged in the planning, development, and operation of systems and cloud service products utilizing IT, as well as consulting for the use of IT services. The customer contact cloud "Kaikura" was developed to enable the use of a CTI system, originally intended for large call centers, in stores and offices. It has received positive feedback for its simple usability that anyone on the front lines can master, regardless of IT literacy, and its reasonable monthly fee structure, achieving a track record of 2,000 locations across 1,400 companies nationwide within just five years of establishment. While it is widely used by those in automobile sales, real estate, medical, food service, and professional services, there are also unique implementation cases such as shrines and temples. By providing customer information and response history simultaneously with incoming calls, it not only improves the efficiency of regular telephone operations but also enables personalized phone interactions with each customer, ultimately leading to enhanced employee awareness and increased sales. (*The former service name "Omotenashi Telephone" was changed to "Kaikura" in November 2019.)