エーアイスクエア List of Products and Services

"QuickQA for General Affairs and Human Resources" is a QA chatbot specialized for internal inquiries related to general affairs and human resources. ■ Three Features of "QuickQA for General Affairs and Human Resources" 1. Provides QA templates for internal management departments By using the "Q&A Standard Template," developed based on the implementation results of multiple companies as best practices, it significantly reduces the burden on field personnel during implementation. 2. High-performance artificial intelligence presents optimal answers The AI absorbs variations in the question text (Q) and accommodates a wide range of phrasing. Our unique AI engine, which is not based on traditional keyword matching, can accurately display responses by absorbing the differences in question phrasing from different askers. 3. Comprehensive management features reduce the burden of implementation and operation It can easily integrate with existing communication tools such as Office 365 and web chat, eliminating the need for new tool implementation or employee training.

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"QuickSummary2.0" is a system specialized for contact centers that summarizes text-based interaction histories using AI. ■ AI Summary for Contact Centers "QuickSummary2.0" ~ Three Features ~ 1. Affordable Summary Generation You can use the summary generation system starting at 7,000 yen per seat per month. Prompts can be customized and switched according to different use cases. 2. Secure Use of ChatGPT By identifying personal information with AI before processing it with LLMs like ChatGPT, sensitive information is not input into the LLM, which can also reduce the number of tokens. 3. Rich Features for Filtering Important Utterances There are abundant settings for filtering important utterances based on importance, utterance classification, keywords, and more.

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• Document and Data Management

QuickQA is an automated response system that automates inquiry response operations both inside and outside of companies. Based on learning data (Q&A) such as past logs and FAQ lists, our unique AI engine analyzes the meaning of questions input in natural language and returns the optimal response. ■ Three Features of QuickQA 1. High-performance artificial intelligence presents optimal answers The AI absorbs variations in the question (Q) and accommodates a wide range of phrasing. Our proprietary AI engine, which is not based on traditional keyword matching, can accurately display responses by absorbing the differences in questions posed by different askers. 2. Comprehensive management features reduce the burden of implementation and operation It easily integrates with existing communication tools such as Office 365 and web chat, eliminating the need for new tool implementation or employee training. 3. Provides QA templates for internal management departments By using the "Q&A Standard Template," developed based on the implementation results of multiple companies as a best practice, it is possible to significantly reduce the burden on field personnel during implementation.

• CTI Support Center