ヒカリエス Company Overview

We propose the optimal plan for our customers so that the three S's of SKILL, SALES, and SMILE shine brightly.

● Improvement proposal ability to grasp on-site voices and customer trends Customer requests often capture only one visible phenomenon. However, when problems arise, multiple factors are usually intertwined in a complex manner. By regularly listening to the voices from the customer's site and understanding the characteristics and trends of the on-site technicians and the site itself, we quickly propose appropriate improvement measures. ● Providing information that customers seek in an easy-to-understand manner Information released by manufacturers often emphasizes the features of their own products. What customers want to know is a comparison with products from various manufacturers, but such information is rarely provided. Therefore, after hearing about usability from customers, we create comparison tables that span multiple manufacturers and provide the information customers seek in an easy-to-understand manner. ● Move forward anyway, think while running The most common feedback we receive from customers is that "things move forward when we rely on Hikari Es." While it is important to take time to find the optimal solution, we also propose to put forward hypotheses early on, even if it means starting somewhat prematurely, while searching for the best solution.