リックソフト List of Products and Services

Workato's global annual event "Automate 2023" was held over two days on August 30-31 at the Computer History Museum in Mountain View, California. Here’s a look at the event. The theme of this event, "Discover the new way to think about AI + Automation + Integration," focuses on updates related to AI collaboration. So, how will Workato collaborate with AI, and how will this be leveraged in business? *For more details, you can view the blog through the related links. Please feel free to contact us for more information.*

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"Even if they say DXDX, our team has low IT literacy." Here's some valuable information for such organizations and teams. We found a case where a hospital team with an average age in their 50s and not very high IT literacy implemented a change in their awareness of "information" from "something to be actively received" to "something that can be organized and shared with everyone based on what I know." Moreover, it can be started for free. We will share an event that took place in the "Regional Cooperation Office" of a certain hospital. *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.*

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Introducing IT tools (such as task management tools and internal Wiki tools) will help in the overall management and sharing of business progress and information. As the number of members and departments using these tools increases, it will become possible to manage the progress and information of projects that span multiple departments. This time, we will introduce methods for deploying tools across departments, focusing on IT tools such as "Jira" and "Confluence." *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.*

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The transformation of development methods in the automotive industry has become urgent, and the introduction of agile development is particularly attracting attention. However, in the manufacturing sector where waterfall development has been the norm, there are several challenges that arise when implementing agile development. In this article, we will introduce methods for overcoming these challenges, along with examples from multiple automotive manufacturers that have successfully addressed them. *For more details on the blog, please refer to the related link. Feel free to contact us for more information.*

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The automotive industry is currently undergoing a transformation that occurs once every hundred years. The product, the car, has evolved from primarily transporting goods and people using gasoline to becoming a device in itself through IoT integration. At Ricksoft, we have been supporting multiple automotive manufacturers, whose development methods have had to change, in the implementation of project management tools. 1. Changes occurring in the automotive industry and the corresponding changes in development methods 2. Challenges and solutions in applying agile development based on automotive industry case studies We will provide information on the challenges faced by automotive manufacturers in two parts: a first half and a second half. *For more details about the blog, please refer to the related links. Feel free to contact us for more information.

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We would like to introduce a case study on the implementation of "Confluence," an internal Wiki that consolidates various information within Medley Inc. The company was using an internal Wiki, but as the organization rapidly expanded, issues began to surface, such as information being scattered in various places and teams not sharing information in a timely manner. After the implementation, the efforts of the project team paid off, and a document-driven culture centered around our product was quickly strengthened. 【Case Overview】 ■ Background and Challenges - Information management became complicated due to business expansion - There was a need to refresh the information-sharing platform ■ Implementation Effects - Consolidation of internal information led to more efficient activities such as information sharing, control, and education - Contributed to the cultivation of a stronger document-driven culture *For more details, please download the PDF or feel free to contact us.

• Production Management System

We would like to introduce a case study of the implementation of Jira Software, Jira Service Management, and Confluence at SB Payment Service Corporation. The company faced challenges in various IT service management processes, including incident management, problem management, change management, and configuration management. After implementation, in the incident management process, consolidating information sharing during incidents in Slack allowed all stakeholders to share information simultaneously, resulting in various benefits. [Case Overview] ■ Background and Challenges: There was a need to unify the analog-based incident management process and accelerate initial response. ■ Implementation Effects - Achieved faster incident response, accumulation of knowledge, and company-wide information sharing. - Contributed to reducing development man-hours and expenses, as well as standardizing quality. *For more details, please download the PDF or feel free to contact us.

• Production Management System

We would like to introduce a case study of the implementation of "Jira Software" at Zero Bank Design Factory Co., Ltd., which is responsible for the system development and maintenance of "Minna no Ginko" (Everyone's Bank). When building the system for Minna no Ginko, the company needed to address various challenges, including security requirements. Previously, tasks, issues, and incidents were managed using Excel by each team, but with this product, centralized management and automation have been achieved. [Case Overview] ■ Background/Challenges: With the establishment of a new digital bank, the company considered a system configuration that effectively utilizes the cloud and enables stable and efficient system development and operations. ■ Implementation Effects: Improved efficiency through the automation of incident management and reduced man-hours by applying it to internal workflows. *For more details, please download the PDF or feel free to contact us.

• Production Management System

We would like to introduce a case study of the implementation of Atlassian products at SCSK Pressendo Co., Ltd. The company needed to carry out IT service management more quickly and accurately as part of its business expansion. They adopted our support services alongside the implementation of the product and have reported feeling significant benefits. 【Case Overview】 ■ Background and Challenges: Concerns about a shortage of personnel and lack of knowledge regarding Atlassian products with the introduction of IT service management. ■ Implementation Effects - Achieved smooth system construction and efficient operations. - Established a robust training system even during the COVID-19 pandemic through online training. *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case study of a large-scale implementation of Atlassian products at SCSK Pressendo Co., Ltd. The company had been facing many challenges in IT service management, including managing customer inquiries and incident management during outages. After the implementation, they resolved issues that required significant manpower and effort for controlling development and operational processes, as well as providing quantitative information to client companies. This enabled efficient project operations in accordance with ITIL-compliant IT service management. [Case Overview] ■ Background/Challenges: Inefficient help desk/incident management leading to a lack of control over development and operational processes. ■ Implementation Effects: - Smooth realization of integration with existing task management tools and the establishment of a communication platform. - Enabled rapid incident response and reduction of development effort. *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case of transitioning to the cloud version due to the end of support for the server version at Cybertrust, Inc. The company found itself in a situation where it had to urgently consider measures, as Atlassian announced in February 2024 the cessation of new license sales and development of new features for the server version products, along with the end of support. After the transition, it became possible to flexibly control viewing permissions for tools like Confluence, enabling bulk management of user permissions. Additionally, the implementation of two-factor authentication for internal users further enhanced security. 【Case Overview】 ■ Background/Challenges: Decided on an early transition to the cloud version to enjoy cost benefits from early measures. ■ Implementation Effects: - Achieved reduction in license costs and alleviation of operational burdens in update management. - Improved security with the introduction of two-factor authentication. *For more details, please download the PDF or feel free to contact us.

• Production Management System

We would like to introduce a case study of the implementation of Atlassian products at Soft Service Co., Ltd. The company had been using Excel for project management and document creation, and Subversion for source code management, but felt challenges with information sharing and version control. "We were sometimes confused by the changes in the environment, but as we became accustomed to it, we started to realize its convenience," is the feedback we received. 【Case Overview】 ■ Background and Challenges: Decided to refresh document and source code management tools to improve version control and information sharing. ■ Implementation Effects - Improved work efficiency through better project management. - A culture of information sharing using Confluence Cloud has also been established. *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case study of the iPaaS product "Workato," which enables company-wide business automation, implemented at ISFnet Inc. The company was working on automating operations using RPA, but it became unable to keep up due to the increase in systems accompanying business expansion. After implementation, they created and operated one recipe for business automation, successfully reducing approximately 150 hours annually. This allowed them to dedicate the time and resources saved to their core business activities. [Case Overview] ■ Background and Challenges - Rapid increase in business systems due to business expansion - Consideration of business automation, but difficult to manage with RPA alone ■ Implementation Effects - Achieved a reduction of approximately 150 hours in labor annually, with confidence in further business efficiency through increased recipes - Improved IT literacy and established a system for external sales of iPaaS *For more details, please download the PDF or feel free to contact us.

• Production Management System

We would like to introduce a case study on the implementation of "Jira Software" at Rakuten Vissel Kobe Co., Ltd. The sales department of the company was struggling with contract renewals with sponsors and partners due to the short off-season unique to the soccer world. After the implementation, by logging tickets (issues), information could be shared for each task. As a result, even if the person in charge changed, it became easy to check past communications and respond promptly. [Case Overview] ■ Background: Aiming to be a soccer team that is close to the community, executing initiatives through both digital and analog means. ■ Implementation Effect: Achieved operational efficiency and revitalized communication through real-time internal sharing of contract management. *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case study on the implementation of the content collaboration tool "Confluence" at Zero Bank Design Factory Co., Ltd., which is responsible for the system development and maintenance of "Minna no Ginko" (Everyone's Bank). As the company progressed with the development of its BaaS (Banking as a Service) platform, there was a need for a system that would allow efficient information sharing among engineers. After the implementation, the speed of information sharing among engineers improved, leading to increased efficiency in development tasks. 【Case Overview】 ■ Background/Challenges: Feeling limited by information sharing via chat, the company considered IT tools that could consolidate and accumulate development knowledge. ■ Implementation Effects: - Functioned as a platform for knowledge sharing among engineers. - Fostered a corporate culture of information aggregation, effectively addressing siloing. *For more details, please download the PDF or feel free to contact us.

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To Mazda Corporation, we would like to introduce a case study of the implementation of Atlassian products. After evaluating factors such as product adoption records, stability, high security, good customization, ease of operation and maintenance, low implementation hurdles, and total cost, the decision was made to implement Confluence and Jira Software. After implementation, the ticketing of processes and information sharing were promoted, leading to faster decision-making. The previously scattered process data was centralized and made easily visualizable, reducing unnecessary work and creating an environment where we could focus on development. [Case Overview] ■ Background and Challenges - Increased software dependency alongside the complexity of manufacturing processes - Challenges in automobile manufacturing became apparent ■ Implementation Effects - Contributed to efficient project progress - Allowed resources to be redirected to core development activities *For more details, please download the PDF or feel free to contact us.

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We would like to introduce a case study on the implementation of the inquiry management and incident management tool "Jira Service Management" at JAL Infotec Co., Ltd. With the support of Ricksoft, we achieved the in-house development of an ITSM system aligned with ITIL using JSM, as well as the integration of inquiry contact points. While keeping costs down to nearly one-hundredth of the initial estimate, in-house development has enabled the design of workflows that quickly adapt to changes and needs on the ground, significantly contributing to the optimization of internal IT resources and the improvement of end-user satisfaction. [Case Overview] ■ Background and Challenges: Information and knowledge were dispersed due to a siloed help desk system, resulting in inconsistent support quality for users. ■ Implementation Effects: - Established a system where 100 people handle 35,000 inquiries by consolidating inquiry contact points. - Achieved faster trouble resolution and improved support quality. *For more details, please download the PDF or feel free to contact us.

• Production Management System