シーイーシーカスタマサービス List of Products and Services

The "Product/System Help Desk (Technical Help Desk)" is an IT operational support service that provides 24/7 support throughout the year, especially when it is difficult to respond during non-business hours such as late at night or on holidays. Our experienced SEs will assist on behalf of the customer. By complementing areas that the customer cannot handle in the operation and maintenance of products and systems, we can support users more broadly. We will respond flexibly to your requests, so please feel free to consult with us. 【Features】 ■ Flexible support from 24/7 availability to specific time slots based on your needs (such as only during nights or holidays, or only on weekdays) ■ Our employees, who are strong in IT technology, will respond as operators, enabling a wide range of IT-related support ■ Support for individual operations, remote access, registration tasks, and more *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case study on the implementation of a "Product/System Help Desk" for a system integrator. The company is about to start selling security products (software) and was looking for a help desk that could operate 24/7 and handle license issuance. As a result of the implementation, they were able to establish a help desk at a low cost by utilizing the existing 24/7 help desk system. [Case Overview] ■ Background of Implementation - Looking for a help desk that can operate 24/7 and handle license issuance. ■ Implementation Effect - Security SEs can now focus on more advanced tasks such as alert analysis, analysis, and building security environments for new customers. *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case study of a company that implemented a "Product/System Help Desk" as they began their SOC (Security Operation Center) services. The company was looking for a help desk that could provide support 24/7, 365 days a year. As a result of the implementation, they were able to delegate labor-intensive tasks such as device disconnection operations and monitoring alert notifications to operators who are strong in IT technology. 【Case Overview】 ■ Background of Implementation - The company is in the process of starting SOC services. ■ Benefits of Implementation - By utilizing the existing 24/7 help desk system, they were able to establish a help desk at a low cost. *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case study of implementing a "Product/System Help Desk" into the ICT solution business of a system development company. The company conducts maintenance and operation of the systems it has developed, but the development SEs were spending too much time responding to inquiries, which prevented them from focusing on their primary development tasks. Therefore, they were looking for a company that could handle the reception desk. By establishing a reception desk, the SEs were freed from answering phone calls and were able to concentrate on their core development work. 【Case Overview】 ■ Background of Implementation - They wanted a 24/7 reception desk to handle severe issues such as system outages. ■ Implementation Effects - By utilizing shared operators, they were able to achieve a 24/7 reception system at a low cost. *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case study on the implementation of a "Product/System Help Desk" for our customer companies in the manufacturing and sales industry. This company had been requesting support for product implementation and troubleshooting from their sales representatives, serving as a point of contact for general customers, stakeholders from user organizations, and secondary support for the call center. By outsourcing system support with specialized knowledge, the response to general customers and user organizations has been streamlined. [Case Overview] ■ Background of Implementation - Support for product implementation and troubleshooting has been requested from sales representatives. ■ Effects of Implementation - The call center can now separate inquiries, allowing sales to focus on their core business. *For more details, please download the PDF or feel free to contact us.

In the "Corporate Help Desk (Service Desk)," our employees, who have extensive IT knowledge and experience, will provide support for the business systems used within your company. We offer a service that ensures peace of mind for internal users while providing an environment that allows system administrators to focus on their core responsibilities and reduce management costs. Additionally, we serve as a contact point for any IT-related requests, including the internal rollout of systems you plan to implement. 【Features】 ■ Support hours can be flexibly adjusted to meet your needs, such as "weekdays, evenings, and weekends only" or "24/7." ■ Our team, well-versed in IT, can guide you in resolving a wide range of IT-related issues. ■ We cater to various needs, including individual operations, remote access, and registration tasks. *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case study on the implementation of an "in-house help desk (service desk)" at a major general trading company. The company faced challenges because users who made inquiries were not well-versed in IT, leading to lengthy explanations even for simple inquiries, which prevented the information systems personnel from performing their intended tasks. By outsourcing cases that required significant response time, the workload of the information systems personnel was reduced, allowing them to focus on their core responsibilities, such as planning and proposal activities for clients. 【Case Overview】 ■ Background of Implementation - The goal was to reduce the burden on information systems personnel by outsourcing the help desk. ■ Effects of Implementation - Utilizing shared operators resulted in cost reductions. *For more details, please download the PDF or feel free to contact us.

We offer "PC Lifecycle Support (PC-LCM and Kitting Services)." Setting up a PC actually takes more time than you might expect. Therefore, for companies that want to "refresh their internal PCs" or "request the introduction and setup of PCs for new employees all at once," we handle all the complex settings and installation tasks necessary to get the PCs ready for actual business use, from model selection to implementation. 【Features】 ■ Wide range of support from a few units to large lots ■ Flexible response to work content and delivery times according to customer requests ■ Work is carried out while maintaining a high level of security and eliminating the risk of information leakage *For more details, please download the PDF or feel free to contact us.

Our "On-site Support SE Assistance (SES)" provides support to customers facing urgent issues such as enhancing security, streamlining administrative tasks, and considering cloud services. For example, if you are considering whether to upgrade your company's computers to the latest Windows, we will assign a SE familiar with Windows to your account. We will take responsibility for everything from selecting the computers to creating the master image, kitting, deployment, and providing help desk support for inquiries. Additionally, we will flexibly respond to your concerns and needs, such as standardizing and visualizing routine tasks, so please feel free to consult with us. 【Features】 - Always conscious of what the best course of action is from the customer's perspective. - Adaptable to requests that were not initially planned. - Continuously striving for standardization and regularization, making efforts to minimize reliance on individuals. *For more details, please download the PDF or feel free to contact us.

The "Microsoft 365 Account Management Service" will handle the creation and deletion of Microsoft 365 accounts associated with the onboarding and offboarding of employees and external personnel, as well as changes to affiliation information and access permissions due to personnel transfers. By entrusting the entire process from task acceptance to execution, confirmation, and reporting to our experienced company, we can propose effective cost performance improvements without impacting the continuity and quality of your business. We kindly ask you to consider reviewing your operations and optimizing your resources at this opportunity. 【Features】 ■ Supports bulk processing ■ Accommodates diverse attribute information settings ■ Supports regular information output for Microsoft 365 (optional) ■ Capable of hybrid support *For more details, please download the PDF or feel free to contact us.