Unwired Logic List of Products and Services

What do you think is the secret to high customer satisfaction? It is to make the difference between customer expectations and experiences positive. In other words, it is about predicting what customers want and providing services that exceed those expectations. No longer can well-known brand names or solid products alone satisfy customers. Companies need to provide excellent services to back up their brands and products. In this blog, we will explain how "Zendesk" can help provide outstanding service. Please refer to it for improving customer satisfaction. *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.*

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In this blog, we will explain the integration method between "Zendesk" and "Slack," which has received many inquiries, using diagrams. Zendesk, which provides interactive services to enhance customer satisfaction, can be integrated with business chat tools and customer management systems like Slack and Salesforce. By linking the apps, there is the advantage of seamlessly sharing ticket details between both platforms. Among the carefully selected apps that enhance operational efficiency, Slack is a popular choice for many companies as a team communication tool. By integrating Slack with Zendesk, you can receive inquiries from customers and also utilize the chat function for those inquiries. In this article, we will introduce the integration with Zendesk's app using Slack as an example. *For more detailed information about the blog, you can view it through the related links. Please feel free to contact us for more details.*

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"Ticket management" is one of the methods adopted in project management, but recently it has been gaining attention as a function to streamline call center operations. While many companies have already implemented it, there may be many people who have heard of it but do not know exactly what functions it entails. In this blog, we will guide you through the basics of what ticket management is. We will also provide detailed information about the cloud-based customer service platform "Zendesk." Please consider using ticket management tools to streamline the cumbersome Excel and email management often associated with call center operations. *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.*

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In 2022, it is no longer possible to avoid social messaging platforms. WhatsApp alone has over 200 million active users per month, followed by Facebook Messenger with 130 million. Customers are accustomed to having meaningful conversations on such apps and expect similar engagement from businesses. In this blog, we will provide detailed information about "Sunshine Conversations," an open messaging platform for conversational business. With a single API, you can unify all channels into one customer profile and conversation, and by using automation and chatbots, you can provide robust support that incorporates various people and systems into the conversation. *For more details, you can view the related links. Please feel free to contact us for more information.

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Handbook Presentation! In "The Recommendation of Conversational Business," we introduce nine ways to transform support into conversational business. Through conversational business, companies can engage with customers in new ways, enabling more convenient and flexible responses for both businesses and customers. [Examples of Content] ■ The Revolution of Messaging ■ The Arrival of the Conversational Business Model ■ Transforming Support into Conversational Business with Sunshine Conversations ■ Providing Omnichannel Customer Service ■ Embedding New Messaging into Websites and Apps ■ Enabling Customers to Take Action within Conversations ■ Achieving Full Self-Service with Chatbots ■ Starting Conversations with Customers ■ Allowing Anyone to Join the Conversation ■ Adapting to the Customer's Language ■ Freely Sharing Conversations with Anyone in the Organization ■ Controlling the Flow of Conversations *For more details, please refer to the PDF materials or feel free to contact us.

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We are a certified solution provider and master implementation partner, offering support for Zendesk implementation. We customize the robust features of Zendesk to meet your unique needs. Our solutions enable improvements in various areas, such as business enhancement, reduction of employee workload and labor costs, and increased customer satisfaction. Please feel free to contact us with your requests. 【What you can do with ZENDESK】 ■ Up to 5 view settings ■ Up to 5 custom ticket field settings ■ Activation of CSAT (Customer Satisfaction) and SLA (Service Level Agreement) ■ Web widget ■ User settings *For more details, please download the PDF or feel free to contact us.

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