壬生電機製作所 List of Products and Services

Q: Question Print defects occur at regular intervals. A: Answer ■ Cause There may be chipping on the platen roller. Due to some external factors, scratches may occur on the roller, and that part may not withstand the resistance from the workpiece during operation, leading to chipping. ■ Countermeasures The roller needs to be replaced, so please contact your sales representative. Additionally, the following external factors should be considered, so please be cautious during use: - Pulling out without releasing the set after printing is complete - Pulling out with excessive force during workpiece jams - Touching the roller with tweezers or similar tools during workpiece jams If you cannot find an answer, please contact us.

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Q: Question Can you create data with different formats (extreme) within the same data? A: Answer Yes, it is possible. For extreme settings, you can change items such as "pitch length," "number of printed lines," and "full cut/half cut." For font settings, you can change items such as "font type" and "size" within a single data set. If you cannot find the answer, please contact us.

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Q: Question I want to print characters without changing the pitch length. Is there a way to do this? A: Answer It is possible. There are various methods, so please look for the one that best meets your needs. 1. Narrow the character spacing. 2. Create data with a smaller font size. 3. Create data in two lines. If you cannot find an answer, please contact us.

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Q: Question Printing gaps (blank extremes) are occurring. A: Answer ■ Causes 1. The size of the actual grid label may differ from the "work size and standard extremes." 2. There may be a possibility that the label is stuck to the sensor part and is not being properly detected. 3. The output of the label sensor may not be correct (this is particularly likely to occur with labels from other manufacturers). ■ Countermeasures 1. Check the size of the actual grid label against the "work size and standard extremes," and if they differ, input the correct size. 2. Remove the cover of the label pitch detection sensor (3 screws), remove any adhesive, and clean with air. If any adhesive remains, clean with a cloth or cotton swab soaked in alcohol. When removing the cover, remove the 3 screws. 3. Please contact your sales representative. If you cannot find an answer, please contact us.

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Q: Question All work: Printing defects and smudges occur A: Answer ■ Causes 1. The printing ribbon may be passing under the workpiece holding roller. 2. There may be wrinkles on the ribbon take-up side. 3. There may be foreign substances such as dust on the workpiece. 4. There may be issues with the workpiece itself. 5. The tube may be cold and hardened. 6. The dirt on the roller may be the cause. 7. It may be caused by wear on the roller. ■ Countermeasures 1. Check the ribbon path indicated on the main unit and set it correctly. 2. Replace with a new ribbon or remove the ribbon from the take-up side. 3. Wipe off any debris from the workpiece before use. 4. Change to a workpiece from a different lot. 5. Preheat the tube or adjust the "print density" in the correction switch to "dark." 6. Wipe the dirt off the roller with a cloth or cotton swab soaked in alcohol. 7. Contact your sales representative as an overhaul is necessary. If you cannot find an answer, please contact us.

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Q: Question How do I handle a panel display error? A: Answer Please check the "List of error display items for the display panel." If you cannot find the answer, please contact us.

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Q: Question After moving slightly at the start of printing, a "Label Detection Error" occurs. A: Answer ■ Cause The grid label detection sensor may not be fully inserted. ■ Countermeasure Push the grid label detection sensor all the way in and secure it firmly with the knob. If you cannot find an answer, please contact us.

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Q: Question The printing ribbon is breaking. A: Answer ■ Cause There is a possibility that the output of the printing is too high. * This is particularly likely to occur when printing a thick vertical line (divider line). ■ Countermeasure Please adjust the printing density of the correction switch to "light" for use. If you cannot find an answer, please contact us.

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Q: Question Can I transfer various settings within the app to a different PC? A: Answer Yes, it is possible. Please perform the operation after installing the app. When updating the app on the same PC, the transfer will occur automatically. *Note: If the app is one of the following versions, transfer is not possible. ■Ver: 1.40/1.30/1.20/1.10/1.00 If you cannot find the answer, please contact us.

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Q: Question How can I check the versions of the app and firmware? A: Answer Please refer to the "Version Compatibility Table between Wave V and MP-60N." If you cannot find the answer, please contact us.

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Q: Question Can third-party supplies (ribbons, labels, nameplates, tubes) be used? A: Answer The use of third-party products is not recommended. If you choose to use them, please confirm with your sales representative. If you cannot find an answer, please contact us.

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Q: Question Can you import print data from a CSV file? A: Answer Yes, it is possible. Please refer to "Reading CSV Files" (Beginner's Guide). For advanced use, also refer to "CSV File Import Function." If you cannot find the answer, please contact us.

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Q: Question Can existing print data be exported to a CSV file? A: Answer Yes, it is possible. Please refer to "Creating a CSV File." If you cannot find the answer, please contact us.

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Q: Question Can printing be done on the black tube? A: Answer Yes, printing is possible. You can print using our TRW-200 (white ribbon). It may vary depending on the tube manufacturer, but for tubes made of olefin-based materials, there is a possibility of smudging. Therefore, please adjust the printing speed to "clean" and the printing density correction to "dark" on the correction switch screen before printing. If you cannot find the answer, please contact us.

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Q: Question Is there compatibility with printing data from other manufacturers? A: Answer It can be imported in CSV format. We also provide original fonts. Please check with your sales representative for more details. If you cannot find the answer, please contact us.

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Q: Question Can you create tubes without printing? A: Answer Printing is possible. 1. Printing method for all blank (unprinted) tubes Please use the "Tube Fixed Length Cut Mode" from the start menu. If it is not displayed, please check "Tube Fixed Length Cut Mode" under "Select Menu to Display" in the "Options" of the start menu. *This mode does not consume printing ribbon and allows you to create blank tubes. 2. How to create data with only one pole (multiple poles) as unprinted (blank pole) In the data pole, input "space" as in pole number 2, and then proceed to input the next data. If you cannot find the answer, please contact us.

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Q: Question Which parts are consumables? A: Answer Please check the links on the referenced page for details on consumables. 【Consumables with a high replacement frequency during repairs】 ■ Cutter blade ■ Platen roller ■ Work feed roller ■ Work holding roller *This may vary depending on usage and environment. If you cannot find the answer, please contact us.

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Q: Question Is there a specified tape for the ST-1 (stocker attachment/reel machine)? A: Answer The recommended tape is 3M masking tape with a width of 18mm. We have not conducted tests with other masking tapes. *Please note that tapes wider than 18mm cannot be used. If you cannot find the answer, please contact us.

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• Winding Machine

Q: Question Can I use the symbols and fonts I created? A: Answer Yes, you can. For symbols, please create them using bitmap fonts, and after registering them via the "External Character Editor" from the "Virtual Key," you can use them from the "Symbols" of the virtual key. If you cannot find the answer, please contact us.

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Q: Question Can you print the logo? A: Answer Yes, it is possible. Please refer to "(5) Custom Print Layout Input." If you cannot find the answer, please contact us.

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Q: Question Can I use the print data from the printer I am currently using? A: Answer Data created with the following products from our company can be used immediately. If the data was created with products from other companies, please consult your sales representative. [Applicable Products] ■MP-03Win ■MP-60Win ■MP-012 If you cannot find an answer, please contact us.

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Q: Question Can the ST-1 (sticker applicator/reel machine) be additionally installed on the printer (MP-60N) that is already in use? A: Answer Yes, it is possible. You can use it after additional installation. Some work will be required for the installation, so please contact your sales representative. If you cannot find the answer, please feel free to contact us.

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Q: Question What should I do if the printer breaks down? A: Answer If repair or overhaul is necessary, we will take the main unit for servicing. In that case, we will provide a replacement unit at no cost for the loan of the replacement unit. *Please note that the return shipping cost for the replacement unit will be borne by the customer. Please consult the dealer from whom you purchased the product or your sales representative. 【Repair Service Flow】 1. Inquiry 2. Delivery of replacement unit 3. Shipment of the unit for repair 4. Confirmation of repair areas and estimate 5. Repair request 6. Repair implementation 7. Receipt of repaired unit 8. Return of replacement unit If you cannot find the answer, please contact us.

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Q: Question The printing is smudged, and the side looks like tire marks, causing the letters to be distorted. A: Answer ■ Cause 1. There may be excessive printing pressure due to incorrect positioning of the printing head. 2. Air inside the tube may not be escaping, causing air to accumulate in the tube. * This is particularly likely to occur with large-diameter tubes or tubes made of soft materials. ■ Countermeasures 1. Raise the printing head by one level and print on the inside (the side that is in a valley). 2. Fix the transport roll lock lever at the position marked with a red circle in the attached photo. If there is an air stopper at the end of the tube, please cut it off to allow the air to escape. Additionally, if you are using special tubes other than standard PVC tubes (in terms of thickness, material, softness, or hardness), please consult your sales representative as we will need to verify them. If you cannot find an answer, please contact us.

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Q: Question A black horizontal line is printed parallel at the same position. A: Answer ■ Cause The cause is dirt on the surface of the print head. ■ Countermeasure Please clean the print head with a cloth or cotton swab moistened with alcohol. If the issue persists, please replace the print head position or replace the print head. If you cannot find an answer, please contact us.

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Q: Question Is there a user manual available? A: Answer ■Measures Each user manual is available in the online help. 1. Mechanical Manual 2. App Manual 3. ST-1 Manual Additionally, if you need PDF data, "1." and "2." are saved on the computer where the app is installed as follows: Press [Windows] + [S] key ⇒ Select the "Documents" tab ⇒ Enter "User Manual" ⇒ Select 【MP-60N Mechanical User Manual】 or 【WAVEV User Manual】 3. is included with the main unit at the time of purchase. If you cannot find the answer, please contact us.

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Q: Question How do I register as a user? A: Answer You can register as a user from the printer settings within the MP monitor. For detailed instructions, please refer to the documentation or the quoted page. If you cannot find the answer, please contact us.

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Q: Question How to change the print head position or replace the print head? A: Answer For changing the print head position, please refer to the "Switching Method." For replacing the print head, please refer to the "Replacement Method." *Note: User registration is required to perform the print head position change. If you cannot find the answer, please contact us.

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Q: Question Can the Earth Mark be printed? A: Answer Yes, it is possible. Additionally, special characters can also be printed. If you cannot find the answer, please contact us.

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Q: Question What operating systems are supported for the computer? A: Answer It can be used with Microsoft Windows 10. *Please use it in a constantly updated state. If you cannot find the answer, please contact us.

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Q: Question How do I replace the cutter blade? A: Answer Here is the procedure for replacing the cutter used when cutting workpieces with the MP-60N. Note: Always turn off the power to the main unit before performing any work. 1. Remove the cutter cover. 2. Unscrew and carefully remove the cutter to avoid cutting yourself. 3. Attach the new cutter and tighten the screws. 4. Reattach the cutter cover. Note: Please be aware that the cutter will not operate if the cutter cover is left off. If you cannot find the answer, please contact us.

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Q: Question The computer is not connecting to the main unit. A: Answer ■Cause The connection with the MP-60N may be lost when the PC enters sleep mode. ■Countermeasures 1. Please adjust the power settings on your PC to prevent it from entering sleep mode. 2. Please unplug and replug the power cable and USB connector. If you cannot find an answer, please contact us.

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Q: Question A straight white line appears horizontally. A: Answer ■ Cause The issue is caused by missing dots in the print head. ■ Countermeasure Please change the position of the print head or replace the print head. If you cannot find an answer, please contact us.

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Q: Question Vertical white lines appear. A: Answer ■ Cause The vertical printing gap occurs because the tube expands and contracts when the cutter operation stops. ■ Countermeasure Please set the printing position correction in the correction switch to ±0.5. If you cannot find an answer, please contact us.

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Before use, please read this instruction manual and use it correctly. After reading, please keep it in a safe place so that you can refer to it at any time. This document assumes that you have a certain level of familiarity with the basic operations of Windows. For information on operating your computer, please refer to the instruction manual for your specific computer. The contents of this document may change in the future without notice. [Contents] ■ Introduction ■ Software Installation ■ WaveV Screen ■ Data Printing ■ Editing Functions ■ About Options ■ Uninstallation and Updates ■ Advanced Section ■ Service and Support *For more details, please feel free to contact us.

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Thank you for purchasing the multi-tube printer "MP-60N." Before using this printer, please be sure to read this instruction manual. This printer can be used with simple operations, but to ensure that your prints are beautiful and safe to use, please read the installation environment section and set it up in a suitable location. Additionally, this instruction manual contains precautions for daily use and methods to prevent troubles, so please keep it safely stored near the installation site even after reading. [Contents] ■ Introduction ■ Function Explanation ■ Product Specifications ■ Names of Parts ■ Various Operation Procedures ■ Error Displays ■ PC Integration ■ Consumables ■ Contact Information *For more details, please feel free to contact us.

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The precautions shown here are intended to prevent harm or damage. Please be sure to follow them. ■ Precautions - Power Supply The power supply for this device is provided by the MP-60N, so please be sure to use the included cable to connect this device to the MP-60N. Using a different cable may cause malfunctions. - Sensor This device uses non-contact sensors for tape recognition and the winding part of printed materials. Blocking these sensors may cause malfunctions, leading to accidents or damage, so please do not intentionally obstruct them. 【Contents】 ■ Introduction ■ Function Description ■ Various Setups ■ Tube Printing ■ Inquiries *For more details, please feel free to contact us.

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