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  3. マンハッタン・アソシエイツ
  4. Manhattan Associates launches "Omnichannel as a Service" in Japan.
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  • Nov 07, 2019
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Nov 07, 2019

Manhattan Associates launches "Omnichannel as a Service" in Japan.

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
Manhattan Associates (NASDAQ: MANH) has announced the launch of its Manhattan Active(TM) Omni solution for sale in Japan. Manhattan Active Omni is the first omnichannel-as-a-service solution designed to support the rapidly changing retail business in Japan and flexibly respond to the needs of today's consumers who actively shop digitally. It provides an excellent purchasing experience for customers across all channels while delivering tools to enhance sales and customer loyalty for Japanese retailers.
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Manhattan Associates has launched 'Omnichannel as a Service' in Japan

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店舗フルフィルメント.jpg

Store Fulfillment

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in smaller stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickup. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

  • Process Control System

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Store inventory

Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level typically remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as the entry point for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps for in-store replenishment. Using mobile functions designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers on a per shipment, case, carton, or item basis. With omnichannel commerce, the responsibilities of store employees have expanded beyond sales and service provision to include options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Trusted advisor

Build long-term relationships with customers.

Through Manhattan's clienteling, store teams can support customers at key points during their shopping experience. This allows for personalized attention and services before, during, and after their visit to the store. Clienteling is part of the same platform as Point of Sale, seamlessly providing digital sales assistance to store employees and promoting both sales and an excellent in-store experience. *For more details, please download the PDF or contact us.*

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Building good customer relationships

Taking the customer team to the next step.

Customers believe that they maintain a relationship with the store or company after making a purchase. They want to be recognized by the company just as much as they feel the company is valuable to them, and they wish to be seen as valuable customers by the company. Are you able to be present and respond to customers who wish to be respected and heard when they need it? Customer Engagement provides your associates and customer service representatives with the tools necessary to understand the complete picture of customers, their preferences, and trends. It offers opportunities to gain brand loyalty that encourages customers to make repeat purchases. The question retailers should ask themselves is not, "Do we recognize our customers?" but rather, "Does what we know about our customers help us to effectively commit to them?" By being cloud-native and ensuring quick responses, along with built-in insights and predictive analytics, we support retailers in creating an exceptional experience that captivates customers at any stage of their shopping journey.

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Contact center

Build quick and easy access to the latest customer transaction information in the sales channel.

Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in need, they want to speak with a customer service representative. Service agents need easy-to-use tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done correctly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functions. In terms of service, creating loyal customers requires support that resolves customer issues quickly and easily. With the Manhattan Contact Centre, this becomes possible.

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オーダーの利益率と収益性を最大化.jpg

Maximize order profit margins and profitability.

Using intelligent optimization, evaluate many parameters related to fulfillment, transportation, stores, and customers in real time.

Adaptive Network Fulfillment (ANF) uses intelligent optimization to evaluate many parameters related to fulfillment, transportation, stores, and customers in real-time, maximizing order profitability and revenue while minimizing the impact on the in-store shopping experience and store employees. ANF is the final piece of the inventory puzzle for omnichannel retailers, enabling optimized sourcing in addition to providing visibility and availability views of global inventory. Since stores are one of the most important components of an omnichannel retailer's fulfillment network, it is necessary to adjust for the complexities and differences when using stores compared to logistics centers for fulfillment. In stores, additional considerations such as past performance in fulfillment, staff workload, in-store traffic, and inventory levels need to be evaluated. *For more details, please download the PDF or contact us.*

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Available to commerce.jpg

Advanced constraint engine to complement enterprise inventory.

Retailers can quickly define and reset views or scenarios to match the right inventory with the right customers.

Dynamic views incorporate elements such as sales methods, logistics, finance, store operations, and other user-defined features in real-time, transforming inventory visibility into availability. Features and Functions - Establish rules regarding inventory availability based on sales channels, retail brands, delivery methods, seasonality, store capacity/functionality, ease of access to inventory, inventory disposal, inventory display rules, safety stock levels, and more. - Manage supply levels through operational constraints such as fulfillment outages and workload in stores. - Modify views to display any inventory using a REST-based API. - Provide real-time inventory status updates to any channel. - Ensure store inventory levels to avoid disappointing walk-in customers. - Provide order shipment date information across all sales channels. *For more details, please download the PDF or contact us.*

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Enterprise inventory

Provides a real-time view of ordered, third-party owned/reserved inventory during the movement of all fulfillment locations within the company.

Enterprise inventory effectively displays inventory information in real-time across all fulfillment locations of a company. By integrating global inventory data across the entire fulfillment network, retailers can maximize opportunities across all sales channels. Let's ensure you always know where products are located within the network. *For more details, please download the PDF or contact us.*

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オーダー管理.jpg

Order management

Managing orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, communications, documentation, and responses. It provides a centralized source of reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

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アートボード 1.png

Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers might consider is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return repeatedly. To serve customers better, it is necessary to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we should not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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Manhattan Active Warehouse Management

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MANHATTAN ACTIVE INVENTORY

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Manhattan Active Omni - Integrating your commerce from every aspect.

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マンハッタン・アソシエイツ
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Non-cloudy glass pot lid

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  • PRODUCT

The glass pot lid has a hydrophilic heat-resistant coating, allowing you to check the cooking state without any fogging.

Aug 10, 2025

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Checkpoints and Measures for Underfloor Inspection After Typhoons and Heavy Rain

  • NEW
  • OTHER

"Because it's an invisible place, we won't overlook it." Japan's climate is characterized by high temperatures and humidity, and particularly after typhoons and heavy rains, the conditions can be harsh for homes. It's not just the roofs and exterior walls that are affected by rain and wind. The area beneath the floor is actually the most susceptible and often overlooked point. This time, we will explain the "checkpoints for under the floor" that should be confirmed after a typhoon or heavy rain, the "responses" if abnormalities are found, and measures for preventing recurrence. [Table of Contents] ■ Why is underfloor checking necessary? ■ Checkpoints to confirm after a typhoon or heavy rain ■ Responses when damage is discovered ■ Points for preventing recurrence ■ Suggestions from Seihou Products ■ Summary Please be sure to read the [related materials] and [related links]. ↓ ↓ ↓

Aug 08, 2025

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Explosion-proof motor, stock available.

  • NEW
  • PRODUCT

Explosion-proof motors available in stock We will deliver within 7 days to meet your delivery schedule. 【What is an explosion-proof motor?】 In factories and plants, flammable gases and vapors are present. When these mix with air and come into contact with an ignition source, an explosion or fire can occur. This motor is designed with measures to eliminate such ignition sources. 【Available stock models】 ■ Pressure-resistant explosion-proof motors, explosion-proof grade d2G4 - Foot-mounted type, output 0.4 to 3.7 kW, 4 poles - Flange type, output 0.4 to 0.75 kW, 4 poles ■ Increased safety explosion-proof motors, explosion-proof grade eG3 - Foot-mounted type, output 0.2 to 0.75 kW, 2 and 4 poles - Flange type, output 0.2 to 0.75 kW, 2 and 4 poles

Aug 08, 2025

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We welcomed local elementary and middle school students to the special summer project "Ibara Work Exploration Tour 2025."

  • NEW
  • COMPANY

As part of the "Hometown Ibara Future Creation Human Resource Development Project," we welcomed local elementary and middle school students to the special summer program "Ibara Job Exploration Tour 2025," a collaboration between the Ibara City Chamber of Commerce and the Corporate Branding Committee. We conducted a presentation that clearly and enjoyably introduced how our technology supports society, allowing the children to learn about the appeal of manufacturing and the significance of working while interacting with actual devices and products. Through this initiative, we hope to deepen our connection with the community and nurture the curiosity of the children who will carry the future. We sincerely thank everyone who participated, as well as all those involved in planning and organizing the event.

Aug 08, 2025

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Interim Financial Results for the Period Ending December 2025 (Japanese Standards) (Non-Consolidated)

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We will disclose the interim financial results for the fiscal period ending December 2025.

Aug 08, 2025

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