Manhattan Associates launches "Omnichannel as a Service" in Japan.

Utilizing stores to maximize e-commerce sales.

The store fulfillment solution provides complete instructions and control from a single, responsive interface designed to run on any form factor and operating system. Whether in large stores with dedicated operations and customer service teams or in smaller stores where employees wear multiple hats, it offers easy-to-use mobile interfaces for reliable picking, packing, shipping from the store, and in-store pickup. Real-time access to in-store fulfillment information, activities, and processes enables efficient fulfillment while ensuring customer satisfaction. *For more details, please download the PDF or contact us.*

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Improve store inventory accuracy and sales, and reduce product stockouts.

Due to the routine handling of products, the inventory accuracy at the store level typically remains at around 60 percent. Moreover, this was the case before the pressure from omnichannel fulfillment was applied. Activating the store network, which serves as the entry point for commerce often involving digital processing for products purchased online, is a top priority for delivering the omnichannel promise to customers. By ensuring store inventory accuracy, we can expand sales, reduce the risk of stockouts, and decrease the steps for in-store replenishment. Using mobile functions designed specifically for store employees for receiving and inventory management, we can handle processes such as store replenishment, orders from the website to the store, returns, and transfers on a per shipment, case, carton, or item basis. With omnichannel commerce, the responsibilities of store employees have expanded beyond sales and service provision to include options such as purchases from the online store, shipments from the store, and shipments to the store. *For more details, please download the PDF or contact us.*

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Build long-term relationships with customers.

Through Manhattan's clienteling, store teams can support customers at key points during their shopping experience. This allows for personalized attention and services before, during, and after their visit to the store. Clienteling is part of the same platform as Point of Sale, seamlessly providing digital sales assistance to store employees and promoting both sales and an excellent in-store experience. *For more details, please download the PDF or contact us.*

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Taking the customer team to the next step.

Customers believe that they maintain a relationship with the store or company after making a purchase. They want to be recognized by the company just as much as they feel the company is valuable to them, and they wish to be seen as valuable customers by the company. Are you able to be present and respond to customers who wish to be respected and heard when they need it? Customer Engagement provides your associates and customer service representatives with the tools necessary to understand the complete picture of customers, their preferences, and trends. It offers opportunities to gain brand loyalty that encourages customers to make repeat purchases. The question retailers should ask themselves is not, "Do we recognize our customers?" but rather, "Does what we know about our customers help us to effectively commit to them?" By being cloud-native and ensuring quick responses, along with built-in insights and predictive analytics, we support retailers in creating an exceptional experience that captivates customers at any stage of their shopping journey.

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Build quick and easy access to the latest customer transaction information in the sales channel.

Currently, for many people, the most valuable commodity is not money but time. Customers value the quality and convenience of service over price, and industries are striving daily to provide exceptional experiences. Excellent customer service means understanding what customers find uncomfortable and removing those issues. When the majority of orders are processed digitally, consumers can easily find answers to questions like "Where is my order?" themselves. However, when customers are truly in need, they want to speak with a customer service representative. Service agents need easy-to-use tools and access to customer transaction data to conduct this dialogue smoothly and quickly. If done correctly, contact centers can create opportunities to leave a positive impression on customers. Therefore, we provide customer service representatives with the necessary information and functions. In terms of service, creating loyal customers requires support that resolves customer issues quickly and easily. With the Manhattan Contact Centre, this becomes possible.

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Using intelligent optimization, evaluate many parameters related to fulfillment, transportation, stores, and customers in real time.

Adaptive Network Fulfillment (ANF) uses intelligent optimization to evaluate many parameters related to fulfillment, transportation, stores, and customers in real-time, maximizing order profitability and revenue while minimizing the impact on the in-store shopping experience and store employees. ANF is the final piece of the inventory puzzle for omnichannel retailers, enabling optimized sourcing in addition to providing visibility and availability views of global inventory. Since stores are one of the most important components of an omnichannel retailer's fulfillment network, it is necessary to adjust for the complexities and differences when using stores compared to logistics centers for fulfillment. In stores, additional considerations such as past performance in fulfillment, staff workload, in-store traffic, and inventory levels need to be evaluated. *For more details, please download the PDF or contact us.*

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Retailers can quickly define and reset views or scenarios to match the right inventory with the right customers.

Dynamic views incorporate elements such as sales methods, logistics, finance, store operations, and other user-defined features in real-time, transforming inventory visibility into availability. Features and Functions - Establish rules regarding inventory availability based on sales channels, retail brands, delivery methods, seasonality, store capacity/functionality, ease of access to inventory, inventory disposal, inventory display rules, safety stock levels, and more. - Manage supply levels through operational constraints such as fulfillment outages and workload in stores. - Modify views to display any inventory using a REST-based API. - Provide real-time inventory status updates to any channel. - Ensure store inventory levels to avoid disappointing walk-in customers. - Provide order shipment date information across all sales channels. *For more details, please download the PDF or contact us.*

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Provides a real-time view of ordered, third-party owned/reserved inventory during the movement of all fulfillment locations within the company.

Enterprise inventory effectively displays inventory information in real-time across all fulfillment locations of a company. By integrating global inventory data across the entire fulfillment network, retailers can maximize opportunities across all sales channels. Let's ensure you always know where products are located within the network. *For more details, please download the PDF or contact us.*

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Managing orders collectively from various sales channels such as EC, online marketplaces, logistics centers (DC), stores, direct shippers, and agents.

Retailers can utilize order management throughout the entire lifecycle of customer orders, from credit fraud checks to payment processing and delivery of purchased items. In "order management," all systems are interconnected, including the creation of transactions with customers, communications, documentation, and responses. It provides a centralized source of reliable information regarding orders. E-commerce personnel, customers, call center staff, shipping personnel, and store staff can grasp the status of transactions and overall inventory in real-time. By integrating and managing customer orders across all sales channels, brands, and regions within a single system, the omnichannel purchasing experience can be significantly improved. *For more details, please download the PDF or contact us.*

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Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers might consider is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return repeatedly. To serve customers better, it is necessary to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we should not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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Metal cracks are one of the concerns in equipment maintenance operations. Conventional welding methods for repairs can change the base material around the crack due to heat, leading to residual stress and deformation, which always carries the risk of "crack recurrence" and "secondary damage." Hinode Waterworks Equipment Co., Ltd.'s "Mechanical Stitching Method" is a new technique that allows for metal crack repairs without applying heat. By using special bolts and reinforcement plates, the crack is physically removed without affecting the base material at all. Repairs can be made even in environments where open flames cannot be used. Since no heat is applied, the disassembly of equipment is minimized. For more details, please contact us or download the catalog.

● The production time for cast prototypes can be shortened! Since model making is not required, the production time for prototypes, which previously took about a month, can be significantly reduced. ● Model costs can be reduced! By directly producing sand molds from 3D data, there is no need for model production costs. If changes to the model are necessary, they can be addressed by modifying the 3D data. ● Similar products with different shapes and dimensions can be prototyped simultaneously! Different products, such as similar shapes or varying dimensions, can be molded at the same time in one molding process. This allows for the verification of multiple types in a short period.

Metal cracks are one of the concerns in equipment maintenance operations. Conventional welding methods for repairs can alter the base material around the crack due to heat, leading to residual stress and deformation, which always carries the risk of "crack recurrence" and "secondary damage." Hinode Waterworks Equipment Co., Ltd.'s "Mechanical Stitching Method" is a new technique that allows for the repair of metal cracks without applying heat. By using special bolts and reinforcement plates, the crack is physically removed without affecting the base material at all. Repairs can be made even in environments where open flames cannot be used. Since no heat is applied, the disassembly of equipment is minimized. For more details, please contact us or download the catalog.

Nitto Kōsaku Co., Ltd. (Osaka) is a comprehensive manufacturing company that supports production through "jig expertise × precision machining." [Reasons Why Jigs Are Necessary | Limitations of Manual Work and Variability in Quality] In the previous discussion, we introduced the basic definition of "jigs." This time, we will explain the background of the necessity for jigs, focusing on the "limitations of manual work," using relatable examples. ☆ When Undertaking the Job of Sharpening Pencils At our company, we explain the concept of "jigs" in an easy-to-understand manner using familiar examples during lectures and presentations. For instance, let's say we take on the job of sharpening pencils from a certain company. If this is done manually with a knife, there will be variations in the angle of sharpening, the length of the lead, and the finished shape depending on the worker. There will also be differences in the time taken to complete the work, leading to challenges in standardizing quality and improving production efficiency. To stabilize "work that is influenced by human skill," jigs are necessary. By using jigs, anyone can process the pencils at the same position and angle, enabling stable production with reduced variability in quality. Our company leverages this concept of jig creation to engage in precision machining, prototype production, and the design and manufacturing of dedicated machines. To be continued.

PiLink Co., Ltd. (Headquarters: Yokohama City, CEO: Kenji Nogata) will start selling two models of its edge AI platform series "PLECO," optimized for industrial applications, on June 1, 2026: the high-performance model "PLECO E5" based on Raspberry Pi 5 (Compute Module 5) and the low-cost model "PLECO E4" based on Raspberry Pi 4 (Compute Module 4).