Reduction of call center and operational cost reduction. Case study: System development and operations company.
The existing ASP user manual was aimed at developers and was very difficult for actual users to understand, so we made significant changes to the structure and rewrote the content. Since many users were not very familiar with computers, we abandoned the function-based manual structure and instead adopted a purpose-based manual structure. We also categorized the content into different levels, from beginners to advanced users, to provide optimal usage guidance based on the user's situation. As a result, inquiries from users drastically decreased, and we received feedback from customers expressing their happiness, stating that "we were able to reduce the call center size and lower operational costs." It was a very rewarding job. For more details, please contact us.
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【Features】 ○Industry: System Development / Operating Company ○Deliverable: ASP User Manual ○Production Period: 4 months ○Volume: 300 pages 【Background】 ○The existing ASP user manual was aimed at developers. ○The content was very difficult for actual users, necessitating significant structural changes and content rewriting. ○Since many users were not well-versed in computers, the manual structure, which was organized by functions, was changed to a structure based on purposes. ○Courses were divided for beginners to advanced users, allowing for optimal usage suggestions based on the user's situation. ○Inquiries from users significantly decreased, leading to a reduction in the call center size and a decrease in operational costs. ●For more details, please contact us.
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No matter how advanced and complex the technology and services are, both providers and users cannot be happy unless users actively utilize them. Furthermore, in situations involving internal controls and the internal transmission of know-how, no matter how beautifully documented and visualized the information is, if the intended audience does not engage with it, the time and effort spent on its creation are meaningless. Fintex executes the "visibility" of your company's products, services, and internal and external documents. No document should merely be an accessory or exist only in form. It is our mission to provide "documents" that achieve their original purpose efficiently within budget and schedule. We are a digital document company that offers comprehensive proposals and realizations, from public relations and manuals to internal documents. This is the philosophy that Fintex has upheld for over 20 years.
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