Fundamental knowledge of human error, key points for cause analysis, and preventive measures.
S10819
★Human errors can be prevented in advance through countermeasures! They can be prevented by improving human qualities! ★What are the various methods to compensate for human weaknesses!
Speaker: Mr. Yasuhiko Ikegami, Mitsubishi Electric Corporation Target Audience: Quality department, relevant departments, beginners, etc., interested in human error Venue: Moriguchi City Civic Hall, 4th Floor, Tsuru Room [Moriguchi City, Osaka] About 20 minutes from JR Shin-Osaka Station to Keihan Moriguchi Station. Approximately a 5-minute walk north from Moriguchi Station. About a 1-minute walk west from Exit 4 of the Tanimachi Line Moriguchi Station. Date and Time: August 26, 2011 (Friday) 10:30 AM - 4:30 PM Capacity: 30 people *Registration will close once full. Please apply early. Participation Fee: [Early Bird Discount Price] 46,200 yen (tax included, includes lunch and text costs) for up to 2 people per company. *Limited to Tech-Zone members who apply by August 12. Membership registration is free. *After August 12, the [Regular Price] will be 49,350 yen (tax included, includes text costs) for up to 2 people per company. ◆ When applying for the early bird discount, please select “1 person (early discount)” or “2 people (early discount)” in the number registration. ◆ Point discounts from the early bird price do not apply. Point discount services can only be applied when registering at the regular price. ◆ If 3 people from the same organization apply, the fee will be 69,300 yen.
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basic information
**[Lecture Summary]** In the midst of rapid changes in the corporate (workplace) social environment, it is well known, as seen in newspapers and on television, that many companies (including large corporations) have gone bankrupt due to a decline in corporate value (brand) caused by providing services that ignore customer needs and a decrease in manufacturing quality. Therefore, why is it that products, services, and manufacturing are not being done from the perspective of customer satisfaction? While re-recognizing the laws of human behavior and considering the basic information on human error, I hope to explore why human errors occur and discuss methods to prevent them, contributing to countermeasures. **[It is necessary to recognize that a single mistake can lead to the bankruptcy of a company.]**
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P2
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P2
Applications/Examples of results
1. Basic Information on Human Error 2. The Dangers of Action Slips (Human Characteristics) 3. If 'Your Company' were to disappear, who would be affected? 4. Why is Human Error Serious? 5. Why Do Humans Make Mistakes? (The Process of Human Error) 5-1 Laughable Errors and Unlaughable Errors 6. Laws of Human Behavior 6-1 Human Desires (Physiological Desires → Psychological Desires) 6-2 Ignoring Customers Due to Weaknesses in Human Desires 7. Why Does Human Error Occur? 7-1 Work and Human Error 7-2 Factor Analysis of Human Error (Internal Factors and External Factors) 7-3 Multifaceted Analysis of Human Error Occurrence (Cognitive Aspects, Emotional Aspects, Behavioral Aspects) 8. Methods to Prevent Human Error 8-1 Causes of Misconceptions and Preventive Measures 8-2 Preventive Measures for the Pop-Out Effect (Designing Forms to Avoid Pop-Out → Abolishing Flowcharts → Alternatives to Tables) 8-3 Inductive Method of Triggers (ETA) and Deductive Method of Results (FTA) 8-4 What is Zoning? 8-5 Techniques to Strengthen Humans 8-6 Methods to Make Humans Cautious 9. Human Impact on Quality
Company information
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