Maintenance Inspection and Repair Service Management System "Field Planner"
Maintenance Inspection and Repair Service Management System 'Field Planner'
A sub-order type web system specialized in after-sales service! We visualize operations and support advanced after-sales service.
We support the improvement of customer satisfaction through the efficiency of after-sales service! ▽Web-based Maintenance Inspection and Repair Service Management System 'Field Planner' Integrates the entire series of after-sales service operations such as inquiry reception, technician arrangement, on-site work, history reference, estimates, and reports. <Implementation Effects> - Enables accurate information capture and sharing. - Allows for history management and reference for each piece of equipment. - Reduces arrangement mistakes and omissions, shortening the lead time until work completion. - Enables information reference from the repair site using a tablet. In other words... 'This leads to increased customer satisfaction and trust!' <Target Industries> All industries engaged in repair and inspection services. <Applications> Repair and inspection reception, repair arrangement, repair reporting, service personnel management, technician assignment, maintenance contract management, etc.
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basic information
<Main Features> - Customer management (repair reception, customer information search function) - Equipment management (management of introduced models, serial number search function) - Maintenance contract management (management of contract types and contract periods) - History management (repair and inspection history management by model) - Inspection management (management of inspection months by model) - Administrator functions <Extended Features> - Integration with existing systems (core, inventory management, order processing, etc.) - Parts catalog integration (selecting parts from the parts catalog, creating estimates) - Voice recognition integration (input using voice) - Map integration - CTI integration *The above is just an example. We also accept feature expansions based on your requests. For more details, please contact us.
Price information
Please feel free to contact us regarding licensing fees and customization inquiries.
Delivery Time
※The delivery date may vary depending on your requirements, so please feel free to contact us.
Applications/Examples of results
<Construction Examples> case.1 Industry: Residential Equipment Manufacturer Target: Water heaters, Electric water heaters, Air conditioning equipment Usage Scale: 100 employees in-house, 2,000 dealer stores Main Customizations: Dealer ranking function, Report output function, Mainframe linkage, etc. case.2 Industry: Financial Equipment Manufacturer Target: Currency processing machines Usage Scale: 500 employees in-house Main Customizations: Equipment version upgrade management function, Regular replacement parts management function, etc. case.3 Industry: Industrial Machinery Target: Vacuum gauges, UPS Usage Scale: 50 employees in-house Main Customizations: Shipment management function, Export management function, etc. case.4 Industry: Food Manufacturing Equipment Manufacturer Target: Freezer machines Usage Scale: 50 employees in-house, 100 employees outside Main Customizations: Regular email function, Parts ordering and shipment management function, etc. *There are many other examples available. Please feel free to contact us.
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Company information
Applied Technology Corporation has been contributing to solving customer challenges and digital innovation since its establishment in 1984, with a dual focus on information support aligned with the manufacturing process and solution service business utilizing geographic information, as well as engineering service business targeting the environment and disaster prevention, growing together with our customers. The Solutions Division proposes optimal systems for solving customer problems based on our long-cultivated specialized business know-how and our original packaged software, primarily for the manufacturing industry. Moving forward, we will continue to support our customers' digital innovation with the management policy of "thinking about problem-solving together with our customers."