Maintenance Inspection and Repair Service Management System "Field Planner"

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Maintenance Inspection and Repair Service Management System 'Field Planner'

last updated：May 26, 2020

Official site

A sub-order type web system specialized in after-sales service! We visualize operations and support advanced after-sales service.

We support the improvement of customer satisfaction through the efficiency of after-sales service! ▽Web-based Maintenance Inspection and Repair Service Management System 'Field Planner' Integrates the entire series of after-sales service operations such as inquiry reception, technician arrangement, on-site work, history reference, estimates, and reports. <Implementation Effects> - Enables accurate information capture and sharing. - Allows for history management and reference for each piece of equipment. - Reduces arrangement mistakes and omissions, shortening the lead time until work completion. - Enables information reference from the repair site using a tablet. In other words... 'This leads to increased customer satisfaction and trust!' <Target Industries> All industries engaged in repair and inspection services. <Applications> Repair and inspection reception, repair arrangement, repair reporting, service personnel management, technician assignment, maintenance contract management, etc.

Related Link - http://www.apptec.co.jp/service/fieldplanner.html

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basic information

<Main Features> - Customer management (repair reception, customer information search function) - Equipment management (management of introduced models, serial number search function) - Maintenance contract management (management of contract types and contract periods) - History management (repair and inspection history management by model) - Inspection management (management of inspection months by model) - Administrator functions <Extended Features> - Integration with existing systems (core, inventory management, order processing, etc.) - Parts catalog integration (selecting parts from the parts catalog, creating estimates) - Voice recognition integration (input using voice) - Map integration - CTI integration *The above is just an example. We also accept feature expansions based on your requests. For more details, please contact us.

Price information

Please feel free to contact us regarding licensing fees and customization inquiries.

Delivery Time

Please contact us for details

※The delivery date may vary depending on your requirements, so please feel free to contact us.

Applications/Examples of results

<Construction Examples> 　case.1 　　 Industry: Residential Equipment Manufacturer 　　 Target: Water heaters, Electric water heaters, Air conditioning equipment 　　 Usage Scale: 100 employees in-house, 2,000 dealer stores 　　 Main Customizations: Dealer ranking function, Report output function, Mainframe linkage, etc. 　case.2 　　 Industry: Financial Equipment Manufacturer 　　 Target: Currency processing machines 　　 Usage Scale: 500 employees in-house 　　 Main Customizations: Equipment version upgrade management function, Regular replacement parts management function, etc. 　case.3 　　 Industry: Industrial Machinery 　　 Target: Vacuum gauges, UPS 　　 Usage Scale: 50 employees in-house 　　 Main Customizations: Shipment management function, Export management function, etc. 　case.4 　　 Industry: Food Manufacturing Equipment Manufacturer 　　 Target: Freezer machines 　　 Usage Scale: 50 employees in-house, 100 employees outside 　　 Main Customizations: Regular email function, Parts ordering and shipment management function, etc. 　　*There are many other examples available. Please feel free to contact us.