Maintenance Inspection and Repair Service Management System "Field Planner"
Maintenance Inspection and Repair Service Management System "Field Planner"
This is a CRM system for the service department that realizes integrated management of maintenance inspection and repair service management operations. It supports the efficiency of service management operations!
"Field Planner" is a web system for service management that supports maintenance inspection and repair service operations through IT. It specializes in the maintenance inspection and repair service operations of domestic manufacturing, which have been difficult to achieve with overseas ERP systems or domestic core systems. By managing a series of processes such as reception, repair arrangement, work reporting, and repair estimates, it eliminates oversights in arrangements and contributes to cost reduction through shortened lead times for overall service operations, as well as enhancing customer trust. 【Benefits of Implementation】 - Enables accurate understanding of customer and product information. - Reduces lead time from repair reception to work completion. - Eliminates arrangement mistakes and delays, leading to improved customer satisfaction. - Allows for information sharing between service personnel schedules and locations. 【Features】 - Client license-free web system. - 100% in-house development, customizable to fit customer business models. - Rich options for mobile compatibility, Google Maps integration, parts catalog integration, etc. - Please consult us regarding integration with existing systems. *For more details, please request a catalog or view the PDF data from the download section.
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basic information
【List of Basic Functions】 ● Authentication Function (Login Authentication) ● Customer Management (Repair Reception, Customer Information Search Function) ● Equipment Management (Display of Introduced Models) ● Repair History Management (Refer to Past Repair History) ● Service Man Schedule Management (Check Service Man Activity Status) ● Bulletin Board Function (Community Function for Service Men) ● Report Output (Issuance of Work Reports, Estimates, etc.) ● Staff Ranking Function (Ranking Based on Target Equipment and Customers) In addition to optional development, we also flexibly respond to seamless integration and functional expansion with core systems and parts/inventory management systems. *For details, please request a catalog or view the PDF data from the download.
Price information
Please feel free to contact us regarding license fees and customization inquiries.
Delivery Time
※The delivery date may vary depending on your requirements, so please feel free to contact us.
Applications/Examples of results
▼Construction Example CASE 1【Waterproofing Work Management System】 All tasks such as assigning outsourced construction personnel and managing construction orders with contractors are carried out within the system. ▼Construction Example CASE 2【Commercial Refrigerator Maintenance Reception System】 An integrated after-service system that handles administrative processes following fault reception. A comprehensive system covering contract management, worker arrangements, and work reports. ▼Construction Example CASE 3【Water Heater Repair Service Partner Management System】 Systematization of all service requests to nationwide service bases and agents, enhancing maintenance operations through integration with customer management systems and regular maintenance management. ▼Construction Example CASE 4【Compressor Regular Maintenance Management System】 A system built to manage the assignment of in-house service personnel and service partners, as well as maintenance and inspection history, functioning as a regular maintenance management system. Target Operations Repair reception, inspection reception, repair arrangements, service personnel management, worker assignment, repair reporting, etc. Target Personnel Reception staff, service managers, service personnel, workers, sales representatives, service agents, repair partner companies, etc. *There are many other construction examples available. Please feel free to contact us.
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Company information
Applied Technology Corporation has been contributing to solving customer challenges and digital innovation since its establishment in 1984, with a dual focus on information support aligned with the manufacturing process and solution service business utilizing geographic information, as well as engineering service business targeting the environment and disaster prevention, growing together with our customers. The Solutions Division proposes optimal systems for solving customer problems based on our long-cultivated specialized business know-how and our original packaged software, primarily for the manufacturing industry. Moving forward, we will continue to support our customers' digital innovation with the management policy of "thinking about problem-solving together with our customers."
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