[SystemAnswerG2 Introduction] Contributing to system maintenance management and equipment enhancement forecasting.
At Kōtsūshin Co., Ltd., we have been developing a Centrex-type IP phone service business since 2010. Due to the characteristics of IP telephony, it is important to predict traffic based on the number of phones and the nature of the business, and to arrange appropriate equipment scale and line capacity. If this is done incorrectly, it can lead to a depletion of network resources, resulting in a decline in the quality of voice calls. As a countermeasure, we have been designing based on theoretical values that consider safety margins, but as we continue to provide services, we would like to implement the following two points: [Challenges] ■ Cost optimization through the application of appropriate equipment and lines based on actual measurement data ■ Prevention of troubles by understanding traffic trends and planning for equipment upgrades *For more details, please refer to the PDF document or feel free to contact us.
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**[Introduction Effects]** ■ Usability - When the number of monitored devices increases or decreases, the operation to register them in the monitoring system is easy. - For information that needs to be focused on, the screen layout can be changed to allow for easy viewing through a bookmark feature. ■ Future Prediction Function via Trend Lines - It is possible to grasp the approximate trends of increase or decrease in call traffic at the call center, which can be deemed effective for future predictions. ■ Early Identification of Faulty Areas - It has become possible to differentiate between customer-related issues such as cable plugging and unplugging, local HUB power outages, and disconnections to the upper network at customer sites, enabling resolution at the first response stage of the support center. ■ Guidelines for Equipment Enhancement - Conduct checks to ensure that the guaranteed bandwidth for each site is appropriate, and confirm before installation that there are no shortages when adding telephones, increasing speed if necessary. - Increase the speed of customer lines that show a trend of increasing traffic based on trend lines. *For more details, please refer to the PDF document or feel free to contact us.*
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【Purpose】 ■System maintenance management ■Equipment enhancement forecasting *For more details, please refer to the PDF document or feel free to contact us.
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Company information
We at IBC conduct performance analysis of network computing with the motto of visualizing network infrastructure, and we develop products and services from the perspective of creating mechanisms that lead to preventive maintenance and capacity planning. Our product "SystemAnswer," developed in accordance with our product development policy that meets customer needs, is already being utilized by many customers in various ICT environments, receiving positive feedback for enabling easy access to data for optimizing capital investment and preventive maintenance. Moving forward, IBC aims to grow as a company that fosters long-term relationships with everyone by providing product development, performance analysis services, and consulting in network computing that our customers will appreciate.